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IT Ticket Analyst

Company: Kforce Technology Staffing
Location: Allentown
Posted on: November 21, 2020

Job Description:

RESPONSIBILITIES Kforce has a client with an asset management project in Allentown, PA and they are seeking an IT Ticket Analyst. The Ticket Analyst will work remotely. Duties Analyst will assist in the creation, updating, verification of information and closure of IT help desk tickets for each device that will be imaged, andor swapped out Primary duties will include creation, management and closure of IT Service Tickets used by client company's Asset Management Team Other duties as assigned REQUIREMENTS The ideal candidate will have a positive outlook, demonstrate self-motivation Possess good customer service skills Eagerness to help others Demonstrate the ability to multitask Must have good attention to details Excellent accuracy when entering and verifying data Experience with large spreadsheetsdatabases or help desk ticketing systems such as ServiceNow or Remedy is required Knowledge of IT hardware is preferred Experience with Win10 migration projects preferred Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Allentown , IT Ticket Analyst, Other , Allentown, Pennsylvania

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