Director, Application Support
Company: Michael Page
Location: Iselin
Posted on: July 7, 2025
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Job Description:
This role leads global Application Support teams across Windows
and Unix functions, ensuring operational stability of the
production environment and middleware platforms. This person will
serve as the primary escalation point for service-impacting issues
and work closely with engineering, development, and business
stakeholders to manage deployments, drive process improvements, and
uphold high service standards. Client Details The client is a
globally recognized financial market infrastructure provider
specializing in settlement, processing, and risk mitigation.
Description Candidate must have prior expereince managing and
leading Application Support teams within a Financial Services firm.
Lead and manage global Application Support teams across Windows and
Unix operations to ensure stable and efficient support coverage.
Act as the primary escalation point for high-impact application
issues, including out-of-hours incidents. Oversee the operational
stability of business-critical applications and middleware
platforms, ensuring timely resolution and minimal disruption.
Collaborate closely with Application Development and Engineering
teams to manage deployments, releases, and ongoing support needs.
Drive process improvements and modernize support methodologies to
align with best practices and enhance service delivery. Profile
Brings strong team management experience supporting
business-critical production environments. Demonstrates deep
knowledge of both Windows and Linux application support, with
familiarity in middleware technologies like MQ and WebSphere. Has a
solid grasp of ITIL practices, especially in change control and
incident management. Experienced in working within regulated
financial environments, with a focus on governance, risk, and
compliance. Possesses a service-oriented mindset, excellent
communication skills, and the ability to collaborate effectively
across technical and business teams. Job Offer The compensation
package includes a competitive base salary ranging from $170,000 to
$185,000, with a significant, discretionary target bonus.
Additional benefits include 26 vacation days and a robust 401(k)
package. MPI does not discriminate on the basis of race, color,
religion, sex, sexual orientation, gender identity or expression,
national origin, age, disability, veteran status, marital status,
or based on an individual's status in any group or class protected
by applicable federal, state or local law. MPI encourages
applications from minorities, women, the disabled, protected
veterans and all other qualified applicants.
Keywords: Michael Page, Allentown , Director, Application Support, IT / Software / Systems , Iselin, Pennsylvania
