Specialist, Fraud Operations

Company: T-Mobile USA, Inc.
Location: Allentown
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

As a Fraud Operations Specialist you will perform a detailed account analysis using weighted profiling and investigative data from multiple sources including the Fraud Management System (FMS), consumer credit analysis, third party and government resources, specific reports, etc. You will interpret, organize and compile data applying sophisticated investigative and analytical techniques to determine account status and pursues investigation closure according to findings. May be responsible for all non-automated adjustment processes including: Add-on fraud, unauthorized handsets as well as sending and receiving all departmental requested letter correspondences to/from victims of fraud.

Responsibilities:

• Perform in-depth account investigation and analysis and effectively analyze, compile, organize and interpret data from multiple investigation resources.
• Responsible to handle inbound calls from customers regarding all aspects of fraud and ID theft and provide accurate and professional advice and assistance to victims of identity theft regarding future protection on personal credit, pursing law enforcement intervention and any applicable third party and Federal agencies of use to victims of Identity theft.
• Coordinate with Loss Prevention and Corporate Investigations, when applicable, to pursue dealer audits, identification of fraud trends in cross functional groups. Act as liaison for general law enforcement inquiries regarding an investigation or fraudulent account. Advise proper contact processes.
• Actively evaluate policy and processes and recommend policy and efficiency improvements.
  
  Education and Work Experience:
  
  • High School Diploma/GED (Required)
  • Less than 2 years experience in the wireless industry. (Required)
  • Prior experience in fraud Investigation or closely related field preferred. (Preferred)
  • Microsoft Office (Required)
  • Intermediate MS Excel experience - including pivot tables and v-lookups (Required)
  • Analytics (Required)
  • Fraud Investigation (Preferred)
  • Strong written and verbal communications skills. (Required)
  • Ability to provide support over phone and email (Required)
    
    #LI-Corporate
    
    --- At least 18 years of age
    --- Legally authorized to work in the United States
    
    Travel:
    Travel Required (Yes/No):No
    
    DOT Regulated:
    DOT Regulated Position (Yes/No):No
    Safety Sensitive Position (Yes/No):No
    
    Base Pay Range: $17.89 - $32.26
    
    Corporate Bonus Target: 5%
    
    The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
    
    At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
    
    At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
    
    Never stop growing!
    As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
    
    T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
    
    Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Allentown , Specialist, Fraud Operations, IT / Software / Systems , Allentown, Pennsylvania