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Technical Support Representative

Company: Pencor Services
Location: Palmerton
Posted on: November 24, 2022

Job Description:

Company: PenTeleDataWFH 3 Day Flex Shifts: 7AM-3PM or 3PM-11PM (after training, includes weekends and holidays as needed) Note: Employees are required to work "in house" for their first 90 days. Once completed, employees may request a hybrid WFH 3-day flex schedule. Candidates must live in Pennsylvania and reside within a 50-mile radius of our base office in Palmerton. Must have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space.Technical Support Representatives are the first point of contact for customers to receive technical assistance.General duties include:Troubleshooting dial up, DSL and cable support calls through a variety of operating systemsRouting calls and tickets to other departmentsMaintaining appropriate records of customer calls and problems in our databaseMaking outgoing courtesy calls to ensure customer satisfactionPerforming special project work as assigned by the managerQualifications:H.S. Diploma or G.E.D.Experience with most Windows operating systemsNetworking Skills recommendedExperience with Macintosh products recommendedPrior experience troubleshooting technical problems recommendedPrior experience dealing with the public recommendedWorking Knowledge of Microsoft productsBasic understanding of Internet related softwareTyping / Data Entry SkillsExcellent organizational skillsStrong communication Skills - oral and writtenExcellent Customer Service and Phone SkillsExcellent Problem Solving / Troubleshooting SkillsAbility to interact with customers dailyAbility to work as a teamAbility to multitask in a fast paced environmentAbility to adapt to change and the changing needs of the companyINDHP

Keywords: Pencor Services, Allentown , Technical Support Representative, IT / Software / Systems , Palmerton, Pennsylvania

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