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Technical Support Representative

Company: Pencor Services
Location: Palmerton
Posted on: November 24, 2022

Job Description:

Company: PenTeleData WFH 3 Day Flex Shifts: 7AM-3PM or 3PM-11PM (after training, includes weekends and holidays as needed)*Note: Employees are required to work "in house" for their first 90 days. Once completed, employees may request a hybrid WFH 3-day flex schedule. Candidates must live in Pennsylvania and reside within a 50-mile radius of our base office in Palmerton. Must have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space. Technical Support Representatives are the first point of contact for customers to receive technical assistance. General duties include: Troubleshooting dial up, DSL and cable support calls through a variety of operating systems
Routing calls and tickets to other departments
Maintaining appropriate records of customer calls and problems in our database
Making outgoing courtesy calls to ensure customer satisfaction
Performing special project work as assigned by the manager Qualifications: H.S. Diploma or G.E.D.
Experience with most Windows operating systems
Networking Skills recommended
Experience with Macintosh products recommended
Prior experience troubleshooting technical problems recommended
Prior experience dealing with the public recommended
Working Knowledge of Microsoft products
Basic understanding of Internet related software
Typing / Data Entry Skills
Excellent organizational skills
Strong communication Skills - oral and written
Excellent Customer Service and Phone Skills
Excellent Problem Solving / Troubleshooting Skills
Ability to interact with customers daily
Ability to work as a team
Ability to multitask in a fast paced environment
Ability to adapt to change and the changing needs of the company INDHP

Keywords: Pencor Services, Allentown , Technical Support Representative, IT / Software / Systems , Palmerton, Pennsylvania

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