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Field Services Engineer - Pennsylvania *Sign-on B

Company: SATO America
Location: Allentown
Posted on: May 15, 2022

Job Description:

Job DescriptionSATO America is seeking a detail-orientated, service-focused, Field Service Engineer area. What's in it for You:$1,000 sign-on bonus!SATO provides competitive salaries and benefits. Vacation/PTO + Holidays Medical, Dental, Vision Company-paid life insurance Company-paid short term disability coverage Long term disability insurance coverageSUMMARY: This position will incorporate both in house bench service as well as field service duties. This position will be responsible for successful installation, maintenance/repair, customer training and corresponding customer care of Eletromechanical, printing and automated labeling equipment accounts for a specific area, customer base, and our Romeoville and Charlotte facilities. ESSENTIAL DUTIES & RESPONSIBILITIES:The printer equipment is generally operating in mission-critical centers and, therefore, efficiency and a sense of urgency is essential as is the ability to work independently and prioritize your schedule based on change service requests.

  • Weekly corporate reporting (expense report, time card, travel activities log) Prompt reporting of all service activities, as well as responsibility for managing (accounting/replenishing) a field inventory of spare parts both on hand and at customer locations.
    • Excellent customer service and time management skills. Must be proactive in communications with customer base before, after, and while onsite.
      • Willing to learn and adapt to new technologies and service techniques as new products are put in the field.
        • Repair and maintenance of various SATO printers off-site within a 250-mile radius to include installation, customer training and corresponding customer management of printers and cutter/stacker accounts.
          • On-site facility duties include Testing and repair of printers, components, and automated equipment repair
            • Machine prep on laser printers to include takedown/open, add, test, prepackaged and ship to customer.
              • Testing of existing and potential customer file specifications.
                • Collaborate with internal departments to analyze and troubleshoot and determine resolutions.
                  • Local, daily (car) travel is required as well as overnight and occasional air travel.
                    • Serve as a backup to others for other field service technicians.Education And/Or Experience: Degree, technical certification in electronics; mechanical background or 5 years related electro-mechanical experience or equivalent military training coupled with 2+ years experience; as well as experience utilizing a digital multi-meter and hand tools. Mechanical/electro-mechanical, troubleshooting, and soldering circuit boards experience/ aptitude required. Understanding of, or experience with, electro-mechanical principles and laser printer or electrophotostatic printing experience is a plus. OTHER SKILLS AND ABILITIES: Organizational, professional, and etiquette skills; safe, obedient driving disciplines; must maintain a good driving record. Ability to follow departmental procedures/processes; strong communication skills; strong problem-solving skills; customer service skills; ability to work independently; decision-making; analytical thinking, and the ability to function with electronics. Basic knowledge in excel and word: ability to adapt to new technologies as they roll out. A sense of urgency is essential, as is the ability to work independently and prioritize your schedule based on changing service requests. Ability to read technical drawings/documentation working knowledge of laser and thermal printing technology, theory for troubleshooting and PC/MS-DOS. PHYSICAL DEMANDS: Operation of motor vehicle. Regular bending, crouching and kneeling. Pushing, pulling up to 50 lbs. Finger manipulation and dexterity. Ability to use hand tools. Rarely semi-heavy lifting (50 to 80 lbs.) with assistance. Prolonged periods of standing. Wearing safety shoes is mandatory for all Service Field Engineers. Travel Requirements: Frequent travel to/from customer locations. Occasional, > 10%, extended/overnight travel. Ability to secure travel accommodations (airfare, rental car, gas, hotel). WORK ENVIRONMENT:While performing the duties of this job, the employee primarily works in distribution/warehouse, rental car- leased company car, print shop or computer room environment. SATO provides competitive salaries and benefits.

Keywords: SATO America, Allentown , Field Services Engineer - Pennsylvania *Sign-on B, IT / Software / Systems , Allentown, Pennsylvania

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