ServiceNow Developer - ITSM
Company: Total Response Technology, LLC
Location: Allentown
Posted on: May 15, 2022
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Job Description:
Job Description This 6 month contract-to-hire position requires
the Developer to be at the client site in Allentown, PA. This is
NOT a remote opportunity. This is a contract-to-direct-hire
(full-time with benefits) opportunity. Due to our end client,
candidates must be eligible to work in the US without a need for
sponsorship now or in the future. THERE IS AN ATTACHED
QUESTIONNAIRE. SUBMISSIONS WITHOUT A COMPLETED QUESTIONNAIRE WILL
AUTOMATICALLY NOT BE REVIEWED. THANK YOU FOR UNDERSTANDING.
ServiceNow Developer is responsible for assisting with the
successful development of ITSM software solutions and services, in
a client consulting environment. This role is a developer who
understands ITIL methodology and possesses administrative knowledge
of the ServiceNow platform. Responsible for executing requirements
as defined within stories and tasks under the leadership of the
Senior Technical Consultant and Engagement Manager to support
client implementations and enhancements. Developer should have a
passion for developing real business functionality and quality to
customers. The candidate must demonstrate individual, functional,
and professional knowledge to ensure work products and deliverables
are met or exceeded. A drive for continued learning is essential in
being an effective Developer. Duties & Responsibilities Develop,
create, and modify general ServiceNow applications and modules with
low code / no code functionality. Perform discovery work sessions
to determine the solution requirements and produce deliverables,
including mock-ups, flows, etc. Deliver end-to-end automated
solutions which include technical implementation of the ServiceNow
Platform, Core System, and Applications. Implement IT
Infrastructure Library (ITIL) processes, workflow customization,
ticketing, process automation, report development, dashboard
creation, and system configurations Implement the Core System
including integration components (LDAP, Discovery, MID Server,
etc.) Skillfully troubleshoot break/fix issues Apply Agile software
development practices for customizations to the platform and
applications Refine requirements and perform integrations with the
ServiceNow Integration Hub and web services using SOAP or Rest for
components such as Azure, SSO, LDAP, etc. Organize and prioritize
development effort, interfacing with vendors and management, and
potentially coordinating effort of additional administrators
Consider dependencies, relationships, and integration points to
ensure proper solution integration with other systems when
applicable Effectively manage and execute high level tasks assigned
via ---stories--- Support senior analysts through project(s)
lifecycles Manage work against an often-demanding timeline
Communicates professionally and effectively verbally and in writing
with business professionals and clients Manage multiple projects
concurrently Work within a team environment to strive for
Implementation Customer Satisfaction scores of 90% or better Must
be available during business hours for collaboration and other
related calls which often require screensharing sessions
Qualifications/Skills Required 3 years--- experience functioning as
a ServiceNow Administrator or Technical Consultant Well versed with
ITIL concepts and IT Service Management practices (ITIL v4
certified a plus) Functional and technical knowledge of the
ServiceNow and demonstrable experience with ServiceNow platform
navigation, administration, configuration, and flow design
Background in either software development or IT Service Management
Understanding of Agile based approach to software development
Working Knowledge of the SAIF Methodology Ability to work remotely
and largely unsupervised, and to deliver to written requirements
Strong attention to detail and problem-solving ability Emerging
knowledge of Performance Analytics, Robotic Process Automation,
Database-level integrations/ETL Experience in use case, functional,
and user acceptance testing a plus Experience with JavaScript
required Experience with web-based programming languages a plus -
Angular JS, XML, JSON, HTML, CSS and similar are valuable
Understanding of relational database concepts is a must (Experience
as a DBA, or similar, greatly desired, but not required)
Development experience in the areas of ServiceNow Mobile solution
is a plus Possesses the ability to integrate ServiceNow with other
industry leading tools and applications via the use of Integration
Hub or APIs Experience with recent ServiceNow versions --- New York
and Paris (acceptable), Quebec (ideal) Responsible for promoting
code / development changes from a dev environment into test via the
use of update sets in ServiceNow Strong team player with ability to
build positive and collaborative relationships within the
organization Willingness to develop professionally and eager to
learn Domain separation experience is a plus
Education/Certifications ServiceNow System Admin/Foundations
Certified ServiceNow Product Implementation Certified in 1 or more
offerings within the platform ServiceNow Certified Application
Developer (not required with equivalent experience) Bachelor---s
degree or additional 2 years related experience Physical Demands
Ability to safely and successfully perform the essential job
functions consistent with the ADA and other federal, state and
local standards Sedentary work that involves sitting or remaining
stationary most of the time with occasional need to move around the
office to attend meetings, etc. Ability to conduct repetitive tasks
on a computer, utilizing a mouse, keyboard and monitor
Keywords: Total Response Technology, LLC, Allentown , ServiceNow Developer - ITSM, IT / Software / Systems , Allentown, Pennsylvania
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