Field Service Technician Level 3 - Allentown, PA

Company: BusPatrol
Location: Allentown
Posted on: May 4, 2021

Job Description:

Job Description Who we are: At BusPatrol, our mission is to create a culture of responsibility and awareness on the road. We are devoted to making the journey to and from school safer. We develop partnerships, deploy Safety Tech, and manage the entire program. We have equipped thousands of buses across North America with our innovative technology. BusPatrol America cares about student safety. We educate motorists every day by helping to enforce the law and work with school officials to improve safety. Responsibilities: A Level 3 field service technician applies technical knowledge and experience to solve complex problems that typically cannot be solved solely by referencing manufacturers' manuals or similar documents. You are the subject matter expert in the field, mentoring other field service technicians, and assisting with complicated/non-standard field service issues. This includes: * Perform installations of our Triton Safety System and partner products * Troubleshoot, diagnose, and repair units while in the field * Possess a deep knowledge and understanding of electrical principles * Champion quality and safety standards with all team members and partners * Deliver on your assigned install and repair quantities * Record and communicate daily deliverables to team leads in a timely manner * Live BusPatrol Values by being a reliable, courteous, and consistent team player * Follow all safety guidelines * Maintain a professional appearance * Execute additional duties and responsibilities as assigned Knowledge and skill requirements: * Advanced proficiency in operating a variety of standard hand and power tools, analog/digital test equipment, and CCTV testing devices * Advanced proficiency in all field service skills: * Reading and understanding install manuals, service manuals, electrical schematics, CAD drawings, and related documents in low voltage applications * Running wires, managing cables, connecting components, mounting devices, and effectively solving problems while maintaining a high-quality standard * Using diagnostic equipment & software to isolate wiring issues, network connectivity issues, equipment failures, and operational anomalies * Using signal flow expertise to trace and resolve network cable issues * Effectively terminating and testing basic connections such as butt splices, insulated connectors, terminal strips/blocks, others * Installing and terminating sub-devices (i.e., patch panels, junction boxes) and head-end equipment to include power and proper grounding * Able to provide diagnostic support and instruction to other team members, partners, and customers - in person, by phone and/or online * Able to effectively self-manage, follow daily travel and dispatch instructions, and report updates to managers * Proficient in using a tablet, email, Microsoft Word/Excel * Comfort with a physically demanding job in a variety of environments * Ability to lift 75lbs to shoulder height * Ability to stand or kneel for extended periods of time * Possess a valid driver's license * Pass drug screening Other requirements: * Your home territory extends up to a 100-mile radius. BusPatrol reimburses miles but you will need access to a reliable vehicle. We offer rentals for longer trips (50 miles+) * Travel outside of your home territory is expected when deploying new customers. Deployment assignments are 2-weeks on, 1-week home with travel perks * Our work happens when school buses are not running. As such, you are willing to work overtime, nights, and weekends when required Education & experience: * Associates degree from a trade, vocational or technical school degree is strongly preferred * High school diploma and GED required * Minimum of 5 to 10 years technician service experience in an applicable field: * 12-volt electronics installs and service, OR * GPS or fleet telemetry installs and service, OR * Fire alarm installs and service, OR * Access control, CCTV, or intercom systems, OR * School or other transit bus mechanic * Auto mechanics experience and ASE certifications (Automotive Service Excellence) preferred Compensation and benefits: * Competitive pay, including overtime * Comprehensive benefits including medical, dental and vision insurance * Paid holidays * Mileage and expense reimbursement * Cell phone stipend * Company provided training and tools * Career path to technical expert and/or field management roles * An opportunity to work with a high performing team and travel * An opportunity to help build a company dedicated to children's safety We're looking for a valued partner to add to our team. This is an important role for us, and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed. Come and help us keep our children safe.

Keywords: BusPatrol, Allentown , Field Service Technician Level 3 - Allentown, PA, IT / Software / Systems , Allentown, Pennsylvania