Training Specialist - Human Resources, Seasonal
Company: Dorney Park
Location: Allentown
Posted on: January 26, 2023
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Job Description:
Overview: This position is responsible for parkwide training of
entry-level employees. This position is also responsible for
maintaining accurate training records and performing administrative
functions with the Dayforce LMS. This position may be asked to
assist with creating and updating training content and materials.
Responsibilities: Assists with follow up on development and
implementation of training objectives in the field to ensure the
top principles are being enforced. Conducts training field audits,
reporting results to upper management. Analyzes information from a
variety of sources (Guest complaints/compliments, NPS scores) to
determine areas where training could be improved or developed to
constantly improve guest service. Provides administrative support
for all training classes including building and scheduling courses
in the LMS, ordering/producing materials, setting up rooms,
ensuring appropriate supplies and equipment are present, taking and
recording attendance information, and following up on employees who
did not attend scheduled training. Schedules sessions, staff, and
rooms for a variety of training classes. Recommends, develops, and
updates a variety of training classes for hourly employees and team
leaders. Assists in the development of field training materials and
presentations for divisional training and on the job training.
Facilitates a variety of training classes for line level employees
and leadership. Provides guest service according to Cedar Fair
standards when serving internal and external guests. Maintains
cleanliness and safety in assigned work area and performs all
duties in compliance with Cedar Fair Safety guidelines and
requirements and reports all unsafe or unusual conditions to
supervision. Meets scheduling availability requirements, including
nights, weekends, and holidays to meet business needs. Meets Cedar
Fair's attendance requirements as outlined in Cedar Fair's
attendance policies. Adheres to Cedar Fair's Rules of Conduct,
including wardrobe and grooming standards as outlined in the
Associate Guidelines, and other park/division specific policies and
procedures. Completes a variety of assignments specific to the job
in a timely manner; adheres to all company, division, and
department policies. Other duties may be assigned Qualifications:
Previous stand-up presentation/training experience preferred.
Previous public speaking experience required. Strong communication
skills are required, both written and verbal. Must be able to work
effectively and collaborate with employees of all levels in the
organization. Must be able to work independently on multiple
projects at the same time. Ability to pass a mandatory (or random)
drug test, per Company policy, unless prohibited by state or
provincial law. Ability to pass a background check, if 18 years of
age or older, which may include, but is not limited to, credit,
criminal, DMV, previous employment, education, and personal
references, per Company policy, unless prohibited by federal,
state, or provincial law. Ability to work nights, weekends, and
holidays to meet business need
Keywords: Dorney Park, Allentown , Training Specialist - Human Resources, Seasonal, Human Resources , Allentown, Pennsylvania
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