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Epic Credentialed Trainer

Company: St. Luke's University Health Network
Location: Allentown
Posted on: May 15, 2022

Job Description:

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Credentialed Trainer is responsible for providing successful IT software training and IT support to a diversified audience for our major Healthcare Network's/IT Department's electronic healthcare record system. The credentialed trainer is also responsible for utilizing the current Epic system applications as well as future IT project applications. It will require flexible work hours to meet the needs of the user community.
JOB DUTIES AND RESPONSIBILITIES:

  • Develop a strong understanding of Information Technology (IT), Epic application(s), and third-party application(s) as implemented at SLUHN. -
  • Conduct in person and virtual software training classes for the SLUHN community of workforce members as assigned based on credentialing competency. -
  • Facilitate training and communication of changes, enhancements, and upgrade education by working with the Instructional Designers to disseminate prepared and approved materials. -
  • Demonstrates competency in the curriculum and applications, demonstrating growth, development and appropriate communication, in the application(s) and/or role(s) for which they are credentialed. -
  • Identifies and recommends adjustments and updates to learning materials and curriculum as needed. -
  • Administers competency tests to end users. -
  • Maintains training records in the learning management system (My E-Learning) and IT systems as per guidelines. -
  • Responds to end users' needs and collaborates with other training staff to identify and develop appropriate technology solutions for teaching and learning. -
  • Provides 1:1 support to SLUHN community on IT, Epic and third-party application(s) for which they are credentialed.
  • Supports the SLUHN community during system activation(s)/go lives, system upgrades, and SLUHN campus/location openings, as needed/as assigned. -
  • Provides status reports, work product, assignments and updates for projects/initiatives in a timely manner. -
  • Provides Level 2 support to SLUHN community on the clinical service desk for proper application use and workflow knowledge.
  • Provides first call resolution for the IT, Epic and third-party applications while adhering to department standards. -
  • Maintains Level 2 support for training and workflow related issues. -
  • On-Call Support required (as assigned if necessary) -
    PHYSICAL AND SENSORY REQUIREMENTS: -
    Sit up to 2 hours per day; 1 hour at a time. Stand for up to 10 hours per day; 8 hours at a time. Walk 6 hours per day; 15 minutes at a time. Consistently lift, carry and push objects up to 10 pounds. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision. -
    EDUCATION:
    • High School Diploma / GED required
    • Bachelor's Degree in education, instructional design, financial, clinical, or other related field preferred
    • Driver's License required
      TRAINING AND EXPERIENCE: -
      • 1-3 years of experience in a formal classroom setting or equivalent environment with excellent classroom facilitation/speaking skills and -strong understanding of training methodology -
      • Previous experience providing training with an (EHR) Electronic Health Record is preferred
      • Strong communication, interpersonal, and rapport-building skills required to work effectively with all levels across the organization -
      • This position requires completion of the credentialing process including an intense five to seven week training program on the applications(s) you will be teaching, competency checking, teach backs and teaching the application before a review panel prior to credentialing. - Rounding/shadowing within network departments is required to develop a practical understanding of application documentation.
      • Knowledge of the concepts, standards and practices related to adult learning and educational effectiveness -
      • Knowledge of approaches, tools, and techniques for delivering formal and informal training programs and evaluate their effectiveness -
      • Ability to express ideas and convey technical information effectively both verbally and written communication. -
      • Well-developed analytical, organization, and presentation skills -
      • Ability to work independently as well as part of a team -
      • Solid computer skill proficiency and knowledge of business practices -
      • Ability to work flexible hours to meet the needs of the user community -
      • Clinical and/or financial background and/or knowledge of clinical and/or financial terminology and environment a plus ability to read, understands, interpret and apply technical manuals and documentation -Please complete your application using your full legal name and -current home address. -Be sure to -include -employment history for -the past seven (7) years, including your present employer. - Additionally, you are -encouraged to upload a current resume, including all work history, education, and/or certifications and -licenses, if applicable. -It is highly recommended that you create a profile at the conclusion of submitting your first application. -Thank you for your interest in St. Luke's!!

Keywords: St. Luke's University Health Network, Allentown , Epic Credentialed Trainer, Human Resources , Allentown, Pennsylvania

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