HR/Benefits Systems Support Analyst

Company: NCR Corporation
Location: Allentown
Posted on: November 19, 2021

Job Description:

About NCR NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: HR/Benefits Systems Support Analyst LOCATION:?Allentown, PA GRADE: 8 We are looking for an HR/Benefits Systems Support Analyst who has excellent problem-solving skills and enjoys working with customers to provide a high-quality service experience. This individual will be a subject matter expert on configuring and maintaining the Benefits Administration, Open Enrollment, Carrier Connection and HR modules in our cloud based HCM technology solution. Our team is comprised of highly experienced application support, implementation and data management professionals working with state-of-the-art technologies to serve our clients HCM technology needs. Responsibilities: * Work with a cross-functional team of Support Specialists to provide timely support to our Payroll & HR Solutions customers utilizing the Benefits & HR modules in our HCM platforms. * Configure Benefits Administration modules by analyzing customers benefit plans, coverages, eligibility and ultimately building out the Benefits Administration module based on the needs identified during analysis * Assist customers with Open Enrollment workflows & notifications, planning enrollment cycles, and rolling out to their employee base * Analyze customer needs related to HR information tracking and assist customer in maximizing their utilization of the technology solution we are providing to them. * Work with Third Parties such as Benefits Brokers, Third Party Administrators, and insurance carriers to establish and maintain Carrier Connection data feeds * Maintain up to date knowledge on HR related functionality enhancements in our HCM technology, documenting new features as well as updating process documents and training co-workers on new functionality. * Provide training to customers on HR functionality utilizing both remote presentation tools such as WebEx or Microsoft teams, as well as in person training when deemed appropriate by management * Maintain knowledge and assist supporting other modules such as Applicant Tracking, ACA Reporting, Time & Attendance, and Payroll * Ability to problem solve complex data management and application configuration issues * Other Support functions as required by the business including Application Support, Trouble Shooting, and User Maintenance Education and Experience: * Required: Bachelor's Degree or equivalent relevant work experience * 1-3 years experience working with HRIS technology is preferred * Knowledge of HRIS/HCM concepts and technology is a must. * Prior system experience with iSolved, Kronos/SaaSHR, iCIMS, Workday, Paycom, Paycor, UltiPro or similar HCM platform is strongly preferred. * Intermediate to Advanced knowledge?of Microsoft Office products Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: * Medical Insurance * Dental Insurance * Life Insurance * Vision Insurance * Short/Long Term Disability * Paid Vacation * 401k EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: NCR Corporation, Allentown , HR/Benefits Systems Support Analyst, Human Resources , Allentown, Pennsylvania