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Credentialed Trainer, Full

Company: St. Lukes University Health Network
Location: Allentown
Posted on: December 4, 2019

Job Description:

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The credentialed trainer is responsible for providing successful in-classroom training and IT support to a diversified audience for our major Healthcare Networks/IT Departments electronic healthcare record system. The credentialed trainer is also responsible for utilizing the current Epic system applications as well as future IT project applications. It will require flexible work hours to meet the needs of the user community. The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position. 1. Develop a strong understanding of Information Technology (IT) and the Epic application(s) as implemented at SLUHN. 2. Conduct clinical software training classes for the SLUHN community of workforce members as assigned based on credentialing competency. 3. Assist in delivering training and communication of changes, enhancements, and upgrade education by working with the Instructional Designers to disseminate prepared and approved materials. 4 . Demonstrates competency in the curriculum and applications, demonstrating growth, development and appropriate communication, in the application(s) and/or role(s) for which they are credentialed. 5. Recommend adjustments and updates to learning materials and curriculum as needed. 6. Administer competency tests to end users. 7. Respond to end users needs and collaborate with other training staff to identify and develop appropriate technology solutions for teaching and learning. 8. Maintain training records in the learning management system (My ELearning). 9. Support the SLUHN community during system activation(s)/go lives, system upgrades, and SLUHN campus/location openings, as needed/as assigned. 10. Provide status reports, work product, assignments and updates for projects/initiatives in a timely manner. 11. Act as a resource with rotation on the clinical service desk and provide one to one support for proper application use, workflow knowledge and provide first call resolution for the IT and Epic applications. 12. Maintain Level 2 support for training and workflow related issues. 13. On-Call Support required (as assigned if necessary) 14. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. 15. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. 16. Demonstrates/models the Networks Service Excellence Standards of Performance in interactions with all customers (internal and external) 17. Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. 18. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. 19. Complies with Network and departmental policies regarding attendance and dress code. 20. Other related duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Sit up to 2 hours per day; 1 hour at a time. Stand for up to 10 hours per day; 8 hours at a time. Walk 6 hours per day; 15 minutes at a time. Consistently lift, carry and push objects up to 10 pounds. Must be able to perceive attributes of an object through touch .Must be able to hear as it relates normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision. COMMUNICATIONS: Must be able to communicate with other departments, patients, families and staff. ADDITIONAL REQUIREMENTS : - Travel is required to network sites as needed for training, classes, meetings and end user support - A current/valid drivers license is required. MINIMUM QUALIFICATIONS EDUCATION: Bachelors degree in education, instructional design, clinical field or equivalent combination of education and experience is required. Experience with providing training with an (EHR) Electronic Health Record is preferred. TRAINING AND EXPERIENCE : - This position requires completion of the credentialing process including an intense five to seven-week training program on the applications(s) you will be teaching, competency checking, teach-backs and teaching the application before a review panel prior to credentialing. - Experience in a formal classroom setting with excellent classroom facilitation/speaking skills and strong understanding of training methodology - Strong communication, interpersonal, and rapport-building skills required to work effectively with all levels across the organization - Knowledge of the concepts, standards and practices related to adult learning and educational effectiveness - Knowledge of approaches, tools, and techniques for delivering formal and informal training programs and evaluate their effectiveness - Ability to express ideas and convey technical information effectively both verbally and written communication. - Well-developed analytical, organization, and presentation skills - Ability to work independently as well as part of a team - Solid computer skill proficiency and knowledge of business practices - Ability to work flexible hours to meet the needs of the user community - Clinical background and/or knowledge of clinical terminology and environment a plus - Ability to read, understands, interpret and apply technical manuals and documentation WORK SCHEDULE : Day, middle or night shift with rotation and varying hours based on the needs of the department Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

Keywords: St. Lukes University Health Network, Allentown , Credentialed Trainer, Full, Human Resources , Allentown, Pennsylvania

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