AllentownRecruiter
the smart solution for Allentown jobs

Customer Service Representative

Company: Mommy Jobs Online
Location: Allentown
Posted on: April 17, 2019

Job Description:

Customer Service Representative Mommy Jobs Online (mommyjobsonline.com) is now seeking both English AND English/Spanish Bilingual Opportunities Available The Work at Home Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept appraised of the status of their request. Essential Functions Primary function is to retain customers who are at risk of cancelling service. Provide rebuttals and benefits of service based on customers reason for cancellation. Address customer complaints with the goals of increasing satisfaction and retention rates. Exercise creative negotiation and sales techniques to motivate customers to continue using our services. Skills required for this position include interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products. Communicate company policies and procedures to customers. Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc. Utilize call center technology to input, track, and report customer issues. Navigate company software programs, use web based search engines and troubleshoot customer issues. Escalate calls outside their scope to appropriate tier of Customer service support function. Perform select overrides (manual enrollment date holds , airtime, loss date, purchase date remove based on updated responsibilities). Follows directives from Call Center Management (Coaches, Managers, etc.). In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required. Other Functions Maintains excellent relations with all internal and external customers. Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech. Support etc. Other duties as assigned. Minimum Requirements The following are required to enable job holders to perform the essential functions of the job. Skills/Knowledge: Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision. Experience/Education: High school diploma or equivalent. Preferred 1 year experience in a customer service position (preferred call center experience). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication utilizing a headset. The employee is regularly required to talk 90+% of the time via a headset. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work at Home Locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards. Additional Requirements Training: Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer based training (CBT). Schedules: Flexible to work all shifts as required (evenings, weekends, and holidays). Work from home requirements: Must have a computer with Windows 7 or greater High Speed Internet Service Landline Phone Service Pay: $13.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLrhonda when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Allentown , Customer Service Representative, Hospitality & Tourism , Allentown, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


CDL-A Delivery Truck Driver
Description: We are hiring CDL-A Drivers SYGMA provides delivery services for some of the largest food chains in the country. We are looking for Delivery Drivers
Company: The SYGMA Network
Location: Harrisburg
Posted on: 04/25/2019

CUSTOMER SERVICE
Description: temp to perm only serious need apply must have call center customer service training
Company: Global Channel Management, Inc.
Location: Harrisburg
Posted on: 04/25/2019

Customer Service Positions
Description: Are you looking to embark on a new career with our company. We have two open positions available. We are seeking multi talented,
Company: Career Division
Location: Scranton
Posted on: 04/25/2019


customer service-work from home
Description: Nation's premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with the
Company: ameriplan usa
Location: New Brunswick
Posted on: 04/25/2019

Customer Service Sales Associate
Description: This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing (more...)
Company: Mommy Jobs Online
Location: New Brunswick
Posted on: 04/25/2019

HEALTHCARE CUSTOMER SERVICE
Description: ARE YOU LOOKING FOR WORK FROM HOME OPTIONS WHERE YOU CAN WORK FULL TIME OR PART TIME AND STILL MAKE AN INCOME AND STILL HAVE TIME
Company: Ameriplan
Location: East Brunswick
Posted on: 04/25/2019

Restaurant Team Member - Crew (3063 - White Plains, Rte 119)
Description: Restaurant Team Member - Crew 3063 - White Plains, Rte 119 19011915 Description At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting a (more...)
Company: Chipotle Mexican Grill
Location: White Plains
Posted on: 04/25/2019

Director of Retail Operations - Own a Franchise
Description: Directors of Retail Operations:
Company: Franchise Career Advisors
Location: Harrisburg
Posted on: 04/25/2019

Customer Service Reps. Work At Home!
Description: Customer Service Reps. Work At Home We're looking for earners - you can get a performance bonus your first week We arelooking for independent contractors to provide customer service. We provide phone (more...)
Company: Mommy Jobs Online
Location: Vineland
Posted on: 04/25/2019

Receptionist
Description: Receptionist H R Block, the world rsquo s leader in tax preparation services, is seeking talented, customer focused Receptionists to join our tax office teams. These are seasonal positions, where you (more...)
Company: H&R BLOCK
Location: Vineland
Posted on: 04/25/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Allentown RSS job feeds