Motorways Starbucks BrandChamp
Posted on: December 5, 2018
Summary:The Motorways Starbucks Brand Champion is a senior level manager with oversight over multiple locations, responsible for interfacing with the brand representatives and directing management associates in support of the Director of Operations for the Motorway. This position is also responsible for focusing on store level operational and personnel performance, monitoring business results of the assigned stores in support of Operating Excellence, coaching and professional development of other store management and associates, being the central driving force for realizing and implementing operational changes, and performing all other responsibilities as directed by the business or assigned Management. This is an exempt position and typically reports to the Road Operations Director, depending on local requirements.Essential FunctionsAnalyzes operational performance of all stores and partners with managers to apply best practices to drive sales, ensure consistent food cost, labor, customer and associate satisfaction and maximize financial resultsMonitors locations throughout the region to ensure that stores are staffed appropriately, clean, at appropriate inventory levels and equipment is working properlyMonitors all quality control records, including ensuring quality assurance and loss prevention policies and procedures are being adhered toComplies with company and franchise standards of operating procedures, as well as those of all applicable regulatory agencies, and ensures on a daily basis that all products are prepared and presented in accordance with brand or company standardsIdentifies hiring, deployment, training, advancement and promotion needs of the storesCoaches and develops management and hourly associates, in addition to providing performance feedback to Director of OperationsMaintains effective communication and positive associate relations by ensuring manager and associate activities are performed in compliance with brand standards at all times, to include timely and proper execution of all brand promotions, merchandising and other brand initiativesProvides the highest quality of customer service to customers at all times, ensuring the proper training of all staff and supporting managers and associates to ensure customer satisfaction and product qualityConducts price sweeps for brand, analyzes findings and makes recommendationsSupports and enhances working relationships with brand partners, company Sr. Director Starbucks, landlords and the communityActs fairly and honestly in all dealings within HMSHost, with our suppliers, and with our customers; treats all associates fairly, with dignity and respect
Minimum Qualifications, Knowledge, Skills, and Work Environment:Requires a High School diploma or general education development (GED) diploma; college degree in hospitality, restaurant management preferred; brand certification requiredRequires 5 or more years of job-related experience in medium volume and/or multi-unit Food and Beverage or Merchandise operations or other related management experienceDemonstrates knowledge of product, customer service, services and quality standards required, equipment and operations standards requiredDemonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agentPossesses knowledge and skills necessary to understand and use financial reportsDemonstrates organization and multi-project time/issue managementRequires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individualsRequires a valid driver s license, insurance and acceptable driving record.
To learn more about HMSHost and additional career opportunities, visit Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW) Associated topics: bakery manager, day shift manager, management, night shift manager, operations, operations manager, partner, restaurant general manager, restaurant operations, shift leader
Keywords: HMSHost, Allentown , Motorways Starbucks BrandChamp, Hospitality & Tourism , Allentown, Pennsylvania
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