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Customer Service Representative

Company: Aston Carter
Location: Allentown
Posted on: November 18, 2021

Job Description:

Equivalent Experience

Job Duties:
Respond to customer service inquiries, request, complaints. Inbound calls and emails.
Estimated 80 minimum per day
Required to dispatch call to appropriate department
Resolve all issues in a timely manner
Calls will be regarding scheduling, billing, service, ETAs for dumpster deliveries
Utilize pricing sheets to price containers for customers
Enter service and route data into computer for billing and scheduling purposes
Will be creating some new orders (both home and residential)
All info entered in database "Trucks", which they will train on, but Microsoft experience is translatable

Must Haves:
Customer Service
High Volume Inbound Calls
Microsoft Excel

Additional Skills & Qualifications:
Would prefer candidate with service-related experience, e.g., able to deal with difficult customers and fast paced environment
Would prefer the right "skill set" over years of experience. e.g., ability to learn quickly, work in fast paced environment.
HS Diploma
Customer Service (2 years +) -- Strongly prefer call center experience
High volume inbound calls
Microsoft Office Experience
Soft Skills
Ability to learn quickly
Ability to work independently
Ability to work in fast
Hours: Monday through Friday from 8-4:30 and 8:30-5

About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Allentown , Customer Service Representative, Hospitality & Tourism , Allentown, Pennsylvania

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