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SECOND SHIFT CUSTOMER SERVICE REPRESENTATIVE

Company: Robert Half
Location: Allentown
Posted on: May 5, 2021

Job Description:

Ref ID: 03700-0011789603Classification: Customer Service RepresentativeCompensation: DOESUMMARYOfficeTeam is currently seeking skilled candidates to fill multiple openings for a rewarding Second Shift Customer Service Representative role with a highly cutting edge and very reputable organization located in Allentown, PA.--In these Second Shift Customer Service Representative positions, you will be responsible with communicating with clients regarding questions into billing and fee questions for services provided.--This Customer Service Representative will be communicating on behalf of the company and these individuals must be able to navigate, sometimes difficult, questions about billing and knowing when to escalate or decide which course of action is best.--The Second Shift Customer Service Representative will look at the relationship with the client and figure out what direction to take the conversation.--Play a vital role with this Second Shift Customer Service Representative position as you must be focused on maintaining a high level of professionalism in each call while keeping a fun and engaged office setting.--This Second Shift Customer Service Representative must also be able to handle high call volume and be able to think and adapt quickly to different customer situations.--This Second Shift Customer Service Representative must also be competent in knowing that a strong, positive attitude and reliability will be needed.--If this sounds like an exciting opportunity for you, apply to these Client Services Representative roles today!In addition, these Second Shift Customer Service Representative positions do require flexibility in that you will be working a second shift, 2pm to 10pm schedule and candidates will be working on-site at the office located in Allentown, PA.----DUTIESProvide customers with a first-class Customer Service experience by answering customer inquiriesCommunicate with customers via phone, email, and chat communicationsAid customers with inquiries regarding company website, statements, contracts, orders, and any billing inquiriesWork with internal departments and teams to understand and ensure proper action is takenMake sure follow up communication through phone, email, and tickets to answer client inquiries in a timely mannerUnderstand and implement the clients' expectationsParticipate in departmental meetings to provide feedback and improve work environmentAdditional customer service support as neededFor immediate consideration or more information, please call OfficeTeam at 610-882-1700.Job Requirements:REQUIREMENTS2+ years' experience in Customer Service or Technical Support roles preferredCandidates with Business-to-Business Customer Service experience highly preferred!Candidate must be able to adapt quickly to changing customer service inquiries and have critical thinking Strong written and verbal communication skillsCandidate must be able to adapt working in a fast-paced environment and being able to multi-taskProficient computer skills, including Microsoft Office SuiteExcellent verbal and written communication skillsMust be a reliable and dependable employee!Bachelor's Degree highly preferred in Business-related studiesOfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs. When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. -- 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ().

Keywords: Robert Half, Allentown , SECOND SHIFT CUSTOMER SERVICE REPRESENTATIVE, Hospitality & Tourism , Allentown, Pennsylvania

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