MEDICAL CUSTOMER SERVICE REPRESENTATIVE

Company: Robert Half
Location: Allentown
Posted on: January 10, 2021

Job Description:

Ref ID: 03700-9502778553Classification: Medical Customer Service RepCompensation: DOESUMMARYOfficeTeam is currently seeking talented candidates eager to work in various positions as a MEDICAL CUSTOMER SERVICE REPRESENTATIVE. In this MEDICAL CUSTOMER SERVICE REPRESENTATIVE, you will have an opportunity to work with different health networks and physician offices within the Lehigh Valley area on an ongoing basis to expand your career in the medical industry! This MEDICAL CUSTOMER SERVICE REPRESENTATIVE position will give you a fulfilling career opportunity to work in the medical industry and go the extra mile for individual customers to deliver the best, personalized and quality service in each call. Get your career moving in the right direction with this MEDICAL CUSTOMER SERVICE REPRESENTATIVE as you will be the first point of contact for patients calling and scheduling various appointments for various procedures, physicals, and other testing. In providing the best customer service to each patient, the MEDICAL CUSTOMER SERVICE REPRESENTATIVE should have a thorough understanding of all medical services provided and will work efficiently to handle all incoming calls within the scheduling department. This MEDICAL CUSTOMER SERVICE REPRESENTATIVE will also be updating patient demographics and should have a strong understanding of handling confidential paperwork and sensitive information. Play a vital role with this MEDICAL CUSTOMER SERVICE REPRESENTATIVE position as it can offer several rewarding benefits and many career-building growth opportunities within the medical industry. If this MEDICAL CUSTOMER SERVICE REPRESENTATIVE position aligns with your career goals, don't hesitate to contact us immediately! These MEDICAL CUSTOMER SERVICE REPRESENTATIVE roles will be on-site and candidate must be within a commutable distance to the office that is located in Allentown, Pennsylvania.DUTIESAnswer all inbound phone calls and communicate with patients regarding any healthcare-related customer service needsSchedule patient appointments for various procedures, doctor appointments, testing and other medical-related visitsMake outbound calls when necessary to follow up with patients regarding appointmentsUpdate and verify all patient demographics information in computer databaseObtain insurance information and update provider information Contact insurance companies for verification of benefit eligibility and prior authorizationsAdditional administrative tasks as neededFOR IMMEDIATE CONSIDERATION, PLEASE CALL 610-882-1700 OR EMAIL RESUMES TO Amanda.Kurtz@OfficeTeam.comJob Requirements:REQUIREMENTS2+ years' Medical Scheduling or Medical Customer Service experience Industry experience in the Healthcare or Medical areas highly preferred!Customer Service experience working with Medicare, Medicaid or other Health Insurance a plus!Candidate must be within a commutable distance to office in Allentown, PA as position is on-site.Strong verbal and written communication skillsProficient Computer skills, including Microsoft Office Suite and Epic Medical SoftwareCapability of handling high call volume and ability to multitask efficiently in a fast-paced environmentOfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Allentown , MEDICAL CUSTOMER SERVICE REPRESENTATIVE, Hospitality & Tourism , Allentown, Pennsylvania