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Concierge - Overnight

Company: Rittenhouse Village at Lehigh Valley
Location: Allentown
Posted on: March 28, 2020

Job Description:

Discovery Senior Living, a national award-winning developer, owner, and operator of luxury senior living communities is currently searching for Overnight Concierge/Security Monitors to join our team at our community Rittenhouse Village at Lehigh Valley, either full-time or part-time . As one of the top 20 largest senior living providers in the United States and the top 5 for growth in the world, Discovery is redefining senior living through innovation, leadership, and design. With a flourishing portfolio of more than 65 communities and plans for continued growth, Discovery Senior Living has become a recognized industry leader in creating world-class, resort-style communities. POSITION SUMMARY Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, providing information of a general nature, and monitoring the security of the building. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Carries out telephone answering and reception duties as required. Takes complete messages with pertinent information and communicates messages to the intended recipient. Greets residents and visitors. Answers inquiries and gives directions. Collates brochures for the marketing department. Prepares meal tickets for team members and family members. Maintains and keeps desk and entry area neat and organized. Organizes, distributes mail to residents, Executive Director and Department Coordinators. Maintains resident forms for miscellaneous credits. Maintains adherence to all company personnel policies and established operating policies and procedures. Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Educational Requirements and Experience: High school diploma or general education degree (GED) preferred. One to three years customer service experience and/or training; or equivalent combination of education and experience. Knowledge, Skills and Abilities: Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and write using English language. Must demonstrate excellent telephone communication skills. Cognitive Demands: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills: Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet. Demonstrates general office skills such as use of copy machine. Competencies: Must demonstrate an interest in working with a senior population. Interacts with guests, residents and staff in a courteous and friendly manner. Supports organization's goals and values. Responds promptly to resident and visitor needs. Responds to requests for service and assistance. Completes administrative tasks accurately and timely. ENVIRONMENTAL ADAPTABILITY Works primarily indoors in a climate-controlled setting. Possible exposure to chemicals as identified in the MSDS Manual. PHYSICAL REQUIREMENTS The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Team Member is regularly required to use hands to finger, handle, or feel and talk or hear. The Team Member is frequently required to sit and reach with hands and arms. The Team Member is occasionally required to stand or walk. The Team Member must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.

Keywords: Rittenhouse Village at Lehigh Valley, Allentown , Concierge - Overnight, Hospitality & Tourism , Allentown, Pennsylvania

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