Concierge - Overnight
Company: Rittenhouse Village at Lehigh Valley
Posted on: March 28, 2020
Discovery Senior Living, a national award-winning developer,
owner, and operator of luxury senior living communities is
currently searching for Overnight Concierge/Security Monitors to
join our team at our community Rittenhouse Village at Lehigh
Valley, either full-time or part-time . As one of the top 20
largest senior living providers in the United States and the top 5
for growth in the world, Discovery is redefining senior living
through innovation, leadership, and design. With a flourishing
portfolio of more than 65 communities and plans for continued
growth, Discovery Senior Living has become a recognized industry
leader in creating world-class, resort-style communities. POSITION
SUMMARY Responsible for greeting guests, residents, and employees,
managing both external and internal calls, taking and communicating
messages, providing information of a general nature, and monitoring
the security of the building. ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list is not
to be construed as exclusive or all-inclusive. Other duties may be
required and assigned. Carries out telephone answering and
reception duties as required. Takes complete messages with
pertinent information and communicates messages to the intended
recipient. Greets residents and visitors. Answers inquiries and
gives directions. Collates brochures for the marketing department.
Prepares meal tickets for team members and family members.
Maintains and keeps desk and entry area neat and organized.
Organizes, distributes mail to residents, Executive Director and
Department Coordinators. Maintains resident forms for miscellaneous
credits. Maintains adherence to all company personnel policies and
established operating policies and procedures. Other duties as
assigned. QUALIFICATIONS To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skills, and abilities required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Educational Requirements and
Experience: High school diploma or general education degree (GED)
preferred. One to three years customer service experience and/or
training; or equivalent combination of education and experience.
Knowledge, Skills and Abilities: Language Ability: Ability to read
and comprehend simple instructions, short correspondence, and
memos. Ability to write simple correspondence. Ability to
effectively present information in one-on-one and small group
situations to customers, clients, and other employees of the
organization. Ability to read and write using English language.
Must demonstrate excellent telephone communication skills.
Cognitive Demands: Ability to apply common sense understanding to
carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in
standardized situations. Computer Skills: Ability to use Microsoft
Windows, including Word and Excel. Ability to use email and the
Internet. Demonstrates general office skills such as use of copy
machine. Competencies: Must demonstrate an interest in working with
a senior population. Interacts with guests, residents and staff in
a courteous and friendly manner. Supports organization's goals and
values. Responds promptly to resident and visitor needs. Responds
to requests for service and assistance. Completes administrative
tasks accurately and timely. ENVIRONMENTAL ADAPTABILITY Works
primarily indoors in a climate-controlled setting. Possible
exposure to chemicals as identified in the MSDS Manual. PHYSICAL
REQUIREMENTS The physical demands described below are
representative of those that must be met by an individual to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this Job, the Team Member is regularly required to
use hands to finger, handle, or feel and talk or hear. The Team
Member is frequently required to sit and reach with hands and arms.
The Team Member is occasionally required to stand or walk. The Team
Member must regularly lift and /or move up to 10 pounds and
occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision, peripheral
vision, and depth perception.
Keywords: Rittenhouse Village at Lehigh Valley, Allentown , Concierge - Overnight, Hospitality & Tourism , Allentown, Pennsylvania
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