Patient Services Representative "Oncology"

Company: Lehigh Valley Health Network
Location: Allentown
Posted on: May 25, 2023

Job Description:

Come join Lehigh Valley Topper Cancer Institute where you can be a part of the region's leading-edge cancer care team. Lehigh Valley Topper Cancer Institute offers innovative cancer care to our community, including a vast network of clinical trials, innovative treatment options and compassionate support. Patients have access to an extensive team of cancer care professionals, including more than 45 board-certified and board-eligible surgical, medical and radiation oncologists and over 500 support colleagues. Services include prevention, detection, diagnosis, genetics, patient navigation, nutrition, social and psychological support, financial coordination, rehabilitation, clinical trials, multidisciplinary and coordinated care, surgery, radiation therapy, chemotherapy, immunotherapy, hemophilia care, survivorship, palliative care and hospice support. Lehigh Valley Topper Cancer Institute offers a range of cancer services at 6 convenient, patient-focused hospital locations, including the John and Dorothy Morgan Cancer Center at Lehigh Valley Hospital (LVH)-Cedar Crest, the Cancer Center at LVH- Muhlenberg, the Cancer Center at LVH-Hazleton, the Cancer Center at LVH-Schuylkill, the Dale and Frances Hughes Cancer Center at LVH-Pocono and the Cancer Center at LVH-Hecktown Oaks. Patient care is also provided through Lehigh Valley Physician Group practice offices in Allentown, Bethlehem, Easton, Pocono, Hazleton, Pottsville, Lehighton and Scranton. We have more than 15 Breast Health Services locations throughout the region and also offer community screening services through our mobile mammography coach. In calendar year 2021, the cancer program cared for more than 5,000 cancer patients in our community. Lehigh Valley Topper Cancer Institute is also a member of the Memorial Sloan Kettering (MSK) Cancer Alliance, which provides patients with even more lifesaving care options and holds numerous national patient safety and excellence designations. To learn more about Lehigh Valley Topper Cancer Institute please visit Lehigh Valley Topper Cancer Institute at www.lvhn.org

Job Summary:
Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Education - Required:

• High School Diploma/GED
  Experience - Required:
  
  • 1 year Customer service experience
    Experience - Preferred:
    
    • 1 year Experience in a healthcare setting
      Knowledge, Skills, and Abilities - Required:
      
      • Ability to adapt to changing priorities.
      • Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
      • Ability to maintain strict confidentiality.
      • Proficient computer skills.
      • Proven proficiency of technology and EMR workflows at the conclusion of orientation.
      • Able to handle cash and other methods of patients accurately.
      • Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Keywords: Lehigh Valley Health Network, Allentown , Patient Services Representative "Oncology", Healthcare , Allentown, Pennsylvania