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Oncology Care Coordinator

Company: St. Luke's University Health Network
Location: Allentown
Posted on: January 15, 2022

Job Description:

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Oncology Care Coordinator is a non-licensed individual whose main responsibility is to work in unison with the Oncology Nurse Navigator to guide the oncology patient throughout the healthcare system and eliminate barriers to care. The primary responsibilities of this position is assisting the oncology patient by connecting them with resources and support services, coordinating and scheduling appointments, assisting with medical paperwork, obtaining medical records and reducing fear and anxiety. The Oncology Care Coordinator will assist the multidisciplinary team with providing individualized care to patients, families, and caregivers to help overcome healthcare system barriers and facilitate timely access to quality health and psychosocial care from diagnosis through all phases of the cancer experience. JOB DUTIES AND RESPONSIBILITIES:

  • Provides assistance to patients and families by guiding them through navigation process. Schedules patient appointments, explains steps and procedures, gathers imaging films and pathology slides from outside facilities. Communicates extensively with all members of team on behalf of the patient
    • Answers incoming telephone calls to determine the purpose of a call, and to forward the call to appropriate personnel or department. Well versed and able to answer a variety of questions about services and programs. - Complete new patient intake forms
      • Provides patient assistance with a vast variety of services including transportation, support group information, referrals to other oncology team members (oncology nurse navigators, financial counselors, social workers) and referrals to appropriate community resources
        • Maintaining metrics and reports (tracking and running reports on specific values for specific disease sites), sending out new, disease specific patient education binder/materials to patients, sending out patient satisfaction surveys and tracking the results
          • Maintain comprehensive, timely, and legible records capturing ongoing patient barriers, patient interactions, barrier resolution, and other evaluation metrics and report data
            • Build trust by being accessible, accurate, supportive, and acting within scope of practice. - Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries
            • Demonstrate a commitment to ethical principles pertaining to confidentiality, informed consent, business practices, and compliance with relevant laws, policies, and regulations (e.g., HIPAA, agency abuse reporting rules)
            • Assist patients in accessing cancer care and navigating healthcare systems. Assess barriers to care and engage patients and families in creating potential solutions to financial, practical, and social challenges
            • Attending disease specific multidisciplinary case reviews (tumor boards) in order to stay engaged and up to date with new developments on patients and to better assist the team/nurse navigator with patient care PHYSICAL AND SENSORY REQUIREMENTS: Sit up to 7 hours per day; 3 hours at a time. Stand for up to 3 hours per day; 2 hours at a time. Walk 1 hour per day; 10 minutes at a time. Frequently lifting, carrying and pushing objects up to 10 pounds. - Rarely lifting, carrying and pushing objects up to 75 pounds. Frequently stooping and bending. - Frequently reaching above shoulder level. Must be able to perceive attributes of an object through touch. - Must be able to hear as it relates to normal conversation, high and low frequencies. Must be able to see as it relates to general near, far, color and peripheral vision. - Must be able to speak as it relates to normal conversation and projection as it relates to lectures and presentations. Long periods of computer use. Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion. - EDUCATION: High School Diploma/GED plus three years relevant experience in healthcare at a hospital or community organization in lieu of degree EXPERIENCE/TRAINING: Two years relevant experience in healthcare at a hospital or community organization with a college degree or three years relevant experience in healthcare at a hospital or community organization.Please complete your application using your full legal name and -current home address. -Be sure to -include -employment history for -the past seven (7) years, including your present employer. - Additionally, you are -encouraged to upload a current resume, including all work history, education, and/or certifications and -licenses, if applicable. -It is highly recommended that you create a profile at the conclusion of submitting your first application. -Thank you for your interest in St. Luke's!!

Keywords: St. Luke's University Health Network, Allentown , Oncology Care Coordinator, Healthcare , Allentown, Pennsylvania

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