Registered Nurse (RN), COVID/HealthCall (Telephone Triage), Temporary, Per Diem, First/Second Flex S
Company: St. Luke's University Health Network
Posted on: January 15, 2022
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Health Call triage Registered Nurse, compassionately delivers
an exceptional experience to patients across their life span,
through the nursing process, assesses, plans, implements, and
documents the effects of care. Performs with integrity and delivers
the best customer service experience making all customers and team
members feel better because they talked to you. The RN is
responsible to use nursing judgment in answering/returning patient
calls. Works cooperatively to provide support to team members by
serving as a clinical resource as well as maintaining standards for
professional nursing practice. These nursing functions of the RN
are carried out according to the Nurse Practice Act, hospital
policy/employee handbook, hospital vision and the Philosophy of the
Department of Nursing. Opportunities to identify and exceed patient
expectations by committing to and building strong relationships.
This would include providing test results when appropriate,
directing prescription refills to the appropriate provider,
following a protocol established by the providers for the
appropriate triage of medical questions/concerns from patients
and/or families. Local Candidates Work From Home!
JOB DUTIES AND RESPONSIBILITIES:
Demonstrates effective communication using AIDET techniques on
Verify patient demographic information.
Serves as a clinical resource for other team members customers.
Prioritize calls, responds to patient communications and routes
complete and accurate messages to the appropriate individual.
Ascertains patient's chief complains and describes same in chart
accurately and succinctly. Reviews drug allergies and present
medications. Assists with patient education re: diet, medications,
Creates a positive patient experience at every encounter,
attempting to resolve any issues or concerns of the patient at the
time of the phone call.
Handles escalated calls, resolving more complex patient issues
independently and in real time.
Research complex clinical issues and work with support resources to
resolve patient issues and/or partner with others to resolve
Demonstrates competency in the assessment, range of treatment,
knowledge of growth and development and communication appropriate
to the age of the patient treated.
Assist with appointment scheduling or connections with Urgent Care
or ED's when appropriate.
PHYSICAL AND SENSORY DEMANDS:
Requires sitting for extended periods of time (up to 8 hours at
time). -Requires continual use of fingers, writing and computer
entry. -Requires ability to hear normal conversation and good
general near and peripheral vision.
Graduate of an accredited nursing program required.
TRAINING AND EXPERIENCE:
Two years nursing experience preferred. - Current RN license and
CPR certification required.
TEMPORARY-Per Diem, First/Second Flex Shift, scheduled 8 hours
during the weekend per month (Friday 7a-Sunday 11p), Work from
Please complete your application using your full legal name and
-current home address. -Be sure to -include -employment history for
-the past seven (7) years, including your present employer. -
Additionally, you are -encouraged to upload a current resume,
including all work history, education, and/or certifications and
-licenses, if applicable. -It is highly recommended that you create
a profile at the conclusion of submitting your first application.
-Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity
Keywords: St. Luke's University Health Network, Allentown , Registered Nurse (RN), COVID/HealthCall (Telephone Triage), Temporary, Per Diem, First/Second Flex S, Healthcare , Allentown, Pennsylvania
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