Registered Nurse Bed Coordinator, St. Luke's Center

Company: St. Lukes University Health Network
Location: Allentown
Posted on: December 4, 2019

Job Description:

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The RN Bed Coordinator will prioritize, triage, and coordinate patient flow activity including all inter/intra-facility transfers and bed placement at the St. Lukes University and Health Network. Responsible to be the initial contact for all providers who wish to transfer a patient for a higher level of care. The RN will facilitate transfers to the most appropriate Network facility based on location, available specialties, and bed availability in conjunction with the accepting physician.The objective is to prevent all inappropriate transfers while facilitating all others. The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position. - Logs into phone system Answers all calls for transfers, direct admissions and emergency admissions in a timely fashion while demonstrating exceptional customer service. - Effectively utilizes medical appropriateness criteria for all urgent and emergent transfers/ admissions including treatment plan and reason for admission. - Contacts sending facility, if additional insurance information is needed. - Assures transfer of all necessary paperwork and medical records from referring facility and inpatient unit for clinical and billing purposes. - Initiates Case Management referrals when appropriate. - Coordinates activities of the department and promotes cooperation to the staff to achieve department objectives and maintain good interdepartmental relations. Promotes and maintains harmonious and effective working relationships within the hospital and with the public, (e.g., police, ambulance, clergy, others). - Reviews Capacity Management Dashboard in EPIC to determine overall census condition and bed availability. - Utilizes appropriate triage and clinical skills to determine patient placement. - Assigns beds for new patient admissions and makes arrangements for emergency operations and other services which are available on an on-call basis. - Attends meetings as required; such as administrative meetings, committee and staff meetings and daily bed/staff planning meeting. - Maintains professional growth and development through professional affiliations, seminars, workshops, conferences, etc. - Demonstrates a consistent level of effort and performance; strives to maintain a steady level of productivity. - Demonstrates proper procedure and knowledge of regulations for registration. - Communicates an orderly transfer of information with each shift change. - Utilizes tools within Epic to proactively monitor beds for availability. - Balances the coordination of placement of ED admissions, post-operative patients, transfers and direct admissions to be able to accommodate all bed placements while minimizing disruption to OR schedule and ED capacity. - Performs initial screen to assure all necessary insurance authorizations are obtained, if applicable. Initiates pre-certification if required for transfers out by communicating effectively with case management - Triages and secures the most appropriate means of transportation, including ground or air units in collaboration with the sending physician - Communicates with the Hospital Supervisor or Critical Care Coordinator for intervention when needed. - Assists referring physician in identifying an attending physician to accept the transfer patient. - Facilitates communication between referring and receiving physicians and nursing units. - Facilitates report hand off from referring facility to accepting unit. - Provides recommendations for process improvement, including potential actions to correct a problem. - Maintains confidentiality in accordance with HIPAA standards of all materials handled within the Network/Entity as well as the proper release of information. - Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. - Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external). - Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety and various Alert Systems in place at SLH. - Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. - Complies with Network and departmental policies regarding attendance and dress code. - Assists in interviewing, selecting and orientation of new employees. - Collaborates AVP and Patient Access Manager to facilitate review of departmental practices. - Maintains accurate database and bed board for use by all Patient Access Center staff. - Maintains responsibility for own professional development through active participation in in-services and/or continuing education programs. - Complies with the established chain of command for work related problems. PHYSICAL AND SENSORY REQUIREMENTS: Sit up to 2 hours per day; 1 hour at a time. Stand for up to 10 hours per day; 8 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently lift, carry and push objects up to 10 lbs. Occasionally lift, carry and push objects up to 75 lbs. Transports patients weighing up to 500 lbs. via wheelchair, bed and/or stretcher. Frequently stoop and bend. Frequently reach above should level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation and high and low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision. EDUCATION: Current RN license in the State of Pennsylvania. TRAINING AND EXPERIENCE: One year medical/surgical experience preferred. Individualized orientation program for all areas. Evidence of successful completion of BLS. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

Keywords: St. Lukes University Health Network, Allentown , Registered Nurse Bed Coordinator, St. Luke's Center, Healthcare , Allentown, Pennsylvania