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Account Manager-Industrial Sales-Compressed Air Equipment & Services-Allentown PA

Company: Ingersoll Rand
Location: Allentown
Posted on: November 11, 2019

Job Description:

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-including Club Car-- , Ingersoll Rand-- , Thermo King-- , Trane-- , American Standard-- Heating & Air Conditioning and ARO-- - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com .

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

**This position is with our Industrial Business**

Job Summary:

This position is responsible for driving the Customer Center equipment sales and service activity . Traveling in a defined geographic area, this includes quoting, strategizing, prospecting, and developing relationships to achieve revenue targets, maximize profits, increase market share and maintain customer loyalty while achieving organizational goals.

Responsibilities:

  • Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area. Develop existing customer base and secure new, competitive accounts to expand IR presence in the market. Provide and design compressed air solutions to fulfill industrial customer needs. Products include compressed air equipment, accessories, turnkey installations, service contracts, parts, service, rental equipment and energy audits. Keep current with all product knowledge, industry standards and training needed. Execute strategy for continuous improvement and exceeding customer satisfaction. Achieve all assigned sales targets.

    • Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within customer center. Partner with services team to best understand products and services and satisfy and anticipate customer's needs.


      • Ensure that all orders obtained are error-free with correct customer documentation. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including travel and entertainment expenditures.

      • Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the customer center.

      • Earn Customer loyalty by collaborating cross functionally. Leverage best support for customers by partnering with service team to help troubleshoot customer issues or offer unique solutions.

      • Maintain Customer Relationship Management database including face-to-face customer interactions, assets, agreements, contacts, and opportunities in order management system. Record order follow-up activities (e.g. delivery), reporting requirements (email) and database requirements. Provide feedback on market conditions. Responsible for driving and tracking sales pipeline of all account activity and daily reporting.


        Qualifications:
        • Bachelor's Degree strongly preferred or 4 years equivalent working experience - Engineering or Technical Degree preferred.
        • Minimum of 3 years experience selling industrial products/services
        • Proficient in Microsoft Office computer applications required.

          Key Competencies:
          • Excellent relationship-building and interpersonal skills, including verbal, written and presentation communication skills.
          • Establishes and builds solid relationships with customers, key institutions and team members
          • Honest, self-motivated and team oriented.
          • Able to work within a team environment and independently.
          • Mechanical and electrical expertise required.
          • Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and to recommend technical solutions
          • Tech savvy; knowledge of Salesforce preferred
          • Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts
          • Must have excellent prioritization and time management skills

            We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

            If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.

Keywords: Ingersoll Rand, Allentown , Account Manager-Industrial Sales-Compressed Air Equipment & Services-Allentown PA, Executive , Allentown, Pennsylvania

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