Rx Refill Specialist, Medication Management Access Center
Company: St. Luke's University Health Network
Location: Allentown
Posted on: April 17, 2024
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Job Description:
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Rx Refill Specialist - Access Center will address patient
medication refill requests using approved specialty-specific
medication refill protocols. This position will work with a variety
of stakeholders and facilitate communication amongst patients,
providers, and pharmacies to ensure closure to the refill request
process.
JOB DUTIES AND RESPONSIBILITIES:
1. - - -Processes incoming phone and electronic patient medication
refills requests using electronic health record, patient engagement
tools and prescription refill platforms. -2. - - -Engages patients
in a polite, prompt and compassionate manner during all patient
interactions.3. - - -Reviews medical records and specialty-specific
prescription refill protocols to support filling of prescription
when a refill request flags for review. -4. - - -Utilizes defined
escalatory workflows to notify prescribing provider of medication
requests that have not met protocol criteria.5. - - -Facilitates
correspondence with patients, providers, insurance companies and
pharmacies as necessary to address medical refill requests.6. - -
-Documents pertinent information in medical record and may notify
patients of overdue visits and/or necessary screenings based on
defined protocol.7. - - -Escalates medication questions or concerns
to Supervisor, Rx Refill as necessary.8. - - -Collaboratively
partners with other team members to promptly address patient
requests and/or concerns that may originate in other settings
(e.g., Access Center, practice operations, etc.).9. Other related
duties as assigned. -
PHYSICAL AND SENSORY REQUIREMENTS: -Sitting for up to 8 hours per
day, 3 hours at a time. -Consistent use of hands and fingers for
typing, telephones, data entry, etc. - Occasional twisting and
turning. -Uses upper extremities to lift and carry up to 15 pounds.
- Stoops, bends, and reaches above shoulder level to retrieve
files. -Hearing as it relates to normal conversation. -Seeing as it
relates to general vision. -Visual monotony when reading reports
and reviewing computer screen. -
EDUCATION:High School graduate or equivalent. -TRAINING AND
EXPERIENCE:Required:--- - - -Medical Assistant, Pharmacy Technician
Certification, or Certified Medication Technician -Preferred:--- -
- -Two or more years' experience in a medical practice or pharmacy
-Please complete your application using your full legal name and
-current home address. -Be sure to -include -employment history for
-the past seven (7) years, including your present employer. -
Additionally, you are -encouraged to upload a current resume,
including all work history, education, and/or certifications and
-licenses, if applicable. -It is highly recommended that you create
a profile at the conclusion of submitting your first application.
-Thank you for your interest in St. Luke's!!
Keywords: St. Luke's University Health Network, Allentown , Rx Refill Specialist, Medication Management Access Center, Executive , Allentown, Pennsylvania
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