Office Manager

Company: Surpass Behavioral Health
Location: Allentown
Posted on: March 15, 2023

Job Description:

The Office Manager will build positive, professional, and productive relationships with all staff, consistently employing accountability measures and support techniques to ensure success and achievement of personal, divisional and company goals. An individual must be able to perform their duties with a positive attitude and serve as a dynamic and positive role model for clients, employees and peers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee and direct the administrative operations of an individual Surpass Behavioral Health Clinic to achieve responsible growth, facility management, customer service and regulatory compliance in the delivery of home, clinic, school and community-based therapy services within the region. Support and guide senior leadership in sustaining and growing the business.


Job Responsibilities:

• Partners closely with Clinic Director or Clinic Supervisor to ensure the smooth functions of the clinic as a whole providing all administrative support and management needed on a day to day basis
• Schedule clinicians with clients to ensure proper utilization goals are achieved. This requires elevated critical thinking abilities as the schedule changes daily based on staff's availability, caseload and client availability.
• Monitor and ensure timely conversion of all appointments.
• Approving timesheets weekly, cross referencing time keeping system with Central Reach to ensure billing and payroll integrity.
• Conducting interviews for potential RBTs and BCBAs, partner closely with the human resources, onboarding and training teams in order to effectively onboard new employees.
• Responding to incoming calls, routing calls to the appropriate areas, taking and relaying messages, and communicating general clinic information to the appropriate employee(s).
• Other related duties as assigned or requested.
  
  
  Job Requirements:
  
• High School diploma or equivalent.
• Bachelor Degree in Business, Healthcare Management, Sociology, Psychology or related field preferred.
• Minimum three years of related professional experience, preferably working with children with Autism Spectrum Disorders (ASD) in a multi-disciplinary team setting preferred.
• Valid CPR certification and other medical and training requirements as specified by payors or ability to obtain.
• Knowledge of HIPAA practices and adherence to the policies.
• Ability to bend, kneel, crouch, and spend time on your feet as well as an ability to lift items up to 50 lbs on occasion.

Keywords: Surpass Behavioral Health, Allentown , Office Manager, Executive , Allentown, Pennsylvania