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Director, Client Services

Company: Thermo Fisher Scientific Inc.
Location: Allentown
Posted on: September 22, 2022

Job Description:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit .Director, Client ServicesThis position will be responsible for the Packaging Client Services Department at Thermo Fisher Scientific, in Allentown, PA. In addition, this position coordinates with the Sales Department and key senior staff the strategic partnerships established or being established. As part of the Leadership Team in Allentown, this position is also responsible for ensuring global coordination of all the Allentown customers requiring such interactions in order to optimally complete their projects/programs.What will you do?

  • Develops specific short/long-range goals and programs as well as supporting budget requests and financial estimates.
  • Lead practical process Improvement (PPI) projects that deliver business objectives.
  • Demonstrates and promotes the company vision of the 4 I's: Integrity, Intensity, Innovation and involvement; conducts all activities in a safe and efficient manner.
  • Responsible for the function of Packaging Project Management, along with Production Planning & Scheduling.
  • Works with leadership from the operational support teams to drive process improvements within the packaging service area.
  • Proactive resolution of issues impacting customer expectations. Clearly communicates customer needs to all operational areas within Allentown.
  • Responsible areas include quality, spending and capital improvements.
  • Implements and maintains a robust learning and development program that allows for the development of all individuals.
  • Reviews performance against operating plans and standards.
  • Coordinates and collaborates with other FCS units in establishing responsibilities required to meet customer expectations.
  • Works closely with customers interested in strategic partnerships to ensure development, implementation and execution.
  • Implements and ensures compliance with GMP's and Thermo Fisher Standard Operating Procedures impacting the performance of the Client Services Group.
  • Other duties may be assigned to meet business needs.How will you get here?
    • BS/BA in relevant industry (preferably in business or the sciences) with 10 years of clinical supply experience.
    • 5+ years customer service experience.
    • 5+ years leading complementary teams with dynamic strengths.Knowledge, Skills, Abilities
      • Experience in the Pharmaceutical or CRO industry with drug development and/or clinical supply services.
      • Outstanding analytical and problem-solving skills.
      • Results- oriented with strong decision-making ability.
      • Ability to develop and implement work flow processes that are easily understood and followed.
      • Strong project management skills.
      • Proficiency in reading, understanding, implementing SOPs and policies in a GMP environment.Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today!

Keywords: Thermo Fisher Scientific Inc., Allentown , Director, Client Services, Executive , Allentown, Pennsylvania

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