Director, Client Services Account Management, Brand Communications (Agency Exp.)
Company: IQVIA
Location: Allentown
Posted on: August 5, 2022
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Job Description:
IQVIA--? - is the leading human data science company focused on
helping healthcare clients find unparalleled insights and better
solutions for patients.**Account Management Director, Brand
Communications***Remote Opportunity with some Travel required for
client visits.*Must have medical communications agency
experience.The Medical and Patient Communications group is growing
strongly, and we are looking to grow our Account Management
function with an experienced Account Management Director for Brand
Communications.Our Medical and Patient Communications team is a
full-service Medical Communications agency, operating a suite of
end to end Communications services for Pharma, Med Tech and Biotech
clients, with bases in the USA and Europe. Supporting our clients
from Phase II onwards, we provide highly impactful communications
programs to engage healthcare professionals, payers and patients,
which harness the power of IQVIA--??s healthcare data, domain
expertise, transformative technology, and advanced analytics to
drive healthcare forward.In this role, you will lead the strategic
direction and delivery of a portfolio of global and US-based client
accounts, accountable for effective delivery of a range of Brand
Communications programs and taking responsibility for day-to-day
program execution, client relationships, financial and timeline
management. Typical US-based client accounts include HCP launch
communications (iPads, sales aids), Patient Communications,
Commercial Launch Strategy and Programs (creative, positioning,
naming, websites, CRM, educational materials) and Multichannel
Digital Communications Programs.**Role Overview:**+ Take overall
responsibility and accountability for the direction, strategy,
delivery, and quality of a portfolio of all client accounts,
leading project teams to achieve these goals+ Be accountable for
the contracting and financial management / performance of all
accounts including forecasting and profitability+ Produce high
quality Account Plans for your portfolio of clients, demonstrating
measurable growth year on year as a result of your strategy+
Achieve ambitious Net New Business and revenue targets to achieve
growth across your accounts and win new opportunities+ Take on
leadership of all new business proposals, coordinating the right
team members to contribute and liaising with client program and
procurement teams throughout; and for leading client presentations
to pitch and refine opportunities**Responsibilities:**+ Provide
strategic counsel and guidance to clients, cultivating strong,
long-term relationships with key decision-makers and assisting them
to achieve their goals through the proposal and development of
high-quality communications solutions+ Provide strategic direction
on all the accounts encompassing all aspects of program / project
development using knowledge of market issues, company, and
strategic project objectives+ Maintain in-depth knowledge of
customer organizations and high visibility within them,
demonstrating quality contact with senior-level client stakeholders
both within client teams and across product franchises. Raise the
profile of MPC team wider services, and IQVIA, within target client
companies+ Work with wider IQVIA colleagues including Consulting,
Biotech, Real World Evidence, Medical Information and Medical Field
Teams, to harmonize IQVIA footprint with key clients and offer
improved and integrated solutions+ Work closely with project
management team to ensure the delivery of agreed solution and take
overall responsibility for the quality of deliverables and outputs
ensuring client satisfaction and compliance with our SOPs+ Review
financial performance of client portfolio, including meeting sales,
servicing, profitability targets and obtaining proposal and budget
sign off prior to senior review+ Lead contracting of new projects
in accordance with MPC SoPs+ Identify opportunities for business
growth through new product development as well as increasing market
share+ Maintain general knowledge of all Medical and Patient
Communications services and demonstrate appropriate cross-sell
opportunities as part of Account Plan and results+ Collaboratively
work with members of the MPC Leadership team to deliver the
company--??s strategic plan, taking responsibility for specific
assignments and company initiatives+ Participate in relevant
industry forums and establish a reputation and network within the
wider marketing communications industry**REQUIRED SKILLS:**+
Bachelor--??s Degree Required+ **7-10 years of relevant experience
Required**+ **Medical Communications Agency** **experience is
REQUIRED**+ **Travel** is Required for Client Visits+ COVID
Vaccinations are Required for client visits+ The successful
candidate will have **proven expertise in excellent account
leadership working in a Brand Communications Agency organization**+
Excellent communication, presentation and interpersonal skills.+
Excellent computer literacy, organizational, communication, and
problem-solving skills+ Proven ability to collaborate and work
effectively through others in a global environment to deliver
results+ Effective leadership skills in a matrix environment with
proven people management skills+ Demonstrated track record of
proactive risk management, using key metrics and performance data+
Good strategic thinking ability and ability to apply
organizationally+ Excellent customer service skills+ Strong
Negotiation skills+ Demonstrated track record of good judgment and
decision-making skills+ Ability to establish and maintain effective
working relationshipsIQVIA is a leading global provider of advanced
analytics, technology solutions and clinical research services to
the life sciences industry. We believe in pushing the boundaries of
human science and data science to make the biggest impact possible
--?? to help our customers create a healthier world. Learn more
at-- https://jobs.iqvia.comWe are committed to providing equal
employment opportunities for all, including veterans and candidates
with disabilities. https://jobs.iqvia.com/eoeAs the COVID-19 virus
continues to evolve, IQVIA--??s ability to operate and provide
certain services to customers and partners necessitates IQVIA and
its employees meet specific requirements regarding vaccination
status. https://jobs.iqvia.com/covid-19-vaccine-statusEEO
Minorities/Females/Protected Veterans/Disabled
Keywords: IQVIA, Allentown , Director, Client Services Account Management, Brand Communications (Agency Exp.), Executive , Allentown, Pennsylvania
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