Director Quality Management, Behavioral Health Service Line

Company: St. Luke's University Health Network
Location: Allentown
Posted on: April 8, 2021

Job Description:

Director Quality Management, Behavioral Health Service Line & Sacred Heart Campus, Full Time. Registered Nurse Required. Allentown, PA - 421 Chew St St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Director, Quality Management is responsible for all aspects of Quality, Clinical Risk Management and Patient Safety for the Behavioral Health Service Line and the Sacred Heart Campus. This individual will coordinate all performance improvement activities, facilitate process and/or system changes to enhance patient safety, and collaborate with the network partners to enhance the delivery of quality and safe patient care across the continuum.JOB DUTIES AND RESPONSIBILITIES:

• Facilitates quality and patient safety goals established by Leadership; assists in identifying benchmarks and opportunities for improvement; guides efforts towards attaining top decile performance and outcomes.
• Promptly investigates actual and potential adverse clinical events at assigned entity, including those reported via the Patient Safety Hotline.
• Analyzes actual and potential adverse clinical events at assigned entity for risk prevention and mitigation initiatives utilizing root cause/intense analysis process.
• Oversees implementation of Patient Complaint and Grievance process at assigned entity.
• Reviews patient complaints and grievances and offers recommendations to effectively mitigate organizational risk.--
• Facilitates/leads organizational improvement activities utilizing the PDCA methodology. Recommends tools and assists teams throughout the improvement process.
• Provides education, consultative services and/or technical assistance to Practice leaders, Performance Improvement Committees, Service line improvement teams and others.
• Conducts concurrent review of the literature and websites to provide teams and Service Lines with up to date evidence and best practice recommendations.
• Works in a collaborative manner with physicians, administrators, practice managers and others to identify and meet the continuous performance improvement requirements of the organization.
• Collaborates with Decision Support staff to determine performance metrics for key process and performance improvement initiatives.
• Analyzes data reports and implements process to achieve improved performance.--PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 7 hours per day, 2 hours at a time. Frequently uses fingers for typing, data entry, etc. Frequent use of hands. Extensively uses mouse as a computer entry device. Uses upper extremities to lift up to 10 pounds. Rarely stoops, bends, or reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, peripheral vision and near vision.EDUCATION: Bachelor's Degree in Nursing or healthcare related field is required. Master's preferred. Registered Professional Nurse with current license to practice in the Commonwealth of Pennsylvania.TRAINING AND EXPERIENCE:Minimum of 5 years of recent full-time clinical care nursing experience as a Registered Nurse. Experience preparing comprehensive written reports and making effective training/education presentations. Excellent project management skills.Please complete your application using your full legal name and--current home address. Be sure to--include--employment history for--the past seven (7) years, including your present employer. Additionally, you are--encouraged to upload a current resume, including all work history, education, and/or certifications and--licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 16,000 employees providing services at 12 hospitals and 300+ outpatient sites. With annual net revenue greater than $2 billion, the Network's service area includes 11 counties: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. Dedicated to advancing medical education, St. Luke's is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, St. Luke's created the Lehigh Valley's first and only regional medical school campus. It also operates the nation's longest continuously operating School of Nursing, established in 1884, and 38 fully accredited graduate medical educational programs with 347 residents and fellows. St. Luke's is the only Lehigh Valley-based health care system to earn Medicare's five- and four-star ratings (the highest) for quality, efficiency and patient satisfaction. St. Luke's is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. U.S. News & World Report ranked St. Luke's #1 in the Lehigh Valley and #6 in the state. Two of IBM Watson Health's 100 Top Hospitals are St. Luke's hospitals. St. Luke's University Hospital has earned the 100 Top Major Teaching Hospital designation from IBM Watson Health eight times total and six years in a row. St. Luke's has also been cited by IBM Watson Health as a 50 Top Cardiovascular Program. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the Most Wired award recognizing the breadth of the SLUHN's information technology applications such as telehealth, online scheduling and online pricing information. St. Luke's is also recognized as one of the state's lowest cost providers.

Keywords: St. Luke's University Health Network, Allentown , Director Quality Management, Behavioral Health Service Line, Executive , Allentown, Pennsylvania