Director Quality Management, Behavioral Health Service Line
Company: St. Luke's University Health Network
Posted on: April 8, 2021
Director Quality Management, Behavioral Health Service Line &
Sacred Heart Campus, Full Time. Registered Nurse Required.
Allentown, PA - 421 Chew St St. Luke's is proud of the skills,
experience and compassion of its employees. The employees of St.
Luke's are our most valuable asset! Individually and together, our
employees are dedicated to satisfying the mission of our
organization which is an unwavering commitment to excellence as we
care for the sick and injured; educate physicians, nurses and other
health care providers; and improve access to care in the
communities we serve, regardless of a patient's ability to pay for
health care.The Director, Quality Management is responsible for all
aspects of Quality, Clinical Risk Management and Patient Safety for
the Behavioral Health Service Line and the Sacred Heart Campus.
This individual will coordinate all performance improvement
activities, facilitate process and/or system changes to enhance
patient safety, and collaborate with the network partners to
enhance the delivery of quality and safe patient care across the
continuum.JOB DUTIES AND RESPONSIBILITIES:
- Facilitates quality and patient safety goals established by
Leadership; assists in identifying benchmarks and opportunities for
improvement; guides efforts towards attaining top decile
performance and outcomes.
- Promptly investigates actual and potential adverse clinical
events at assigned entity, including those reported via the Patient
- Analyzes actual and potential adverse clinical events at
assigned entity for risk prevention and mitigation initiatives
utilizing root cause/intense analysis process.
- Oversees implementation of Patient Complaint and Grievance
process at assigned entity.
- Reviews patient complaints and grievances and offers
recommendations to effectively mitigate organizational risk.--
- Facilitates/leads organizational improvement activities
utilizing the PDCA methodology. Recommends tools and assists teams
throughout the improvement process.
- Provides education, consultative services and/or technical
assistance to Practice leaders, Performance Improvement Committees,
Service line improvement teams and others.
- Conducts concurrent review of the literature and websites to
provide teams and Service Lines with up to date evidence and best
- Works in a collaborative manner with physicians,
administrators, practice managers and others to identify and meet
the continuous performance improvement requirements of the
- Collaborates with Decision Support staff to determine
performance metrics for key process and performance improvement
- Analyzes data reports and implements process to achieve
improved performance.--PHYSICAL AND SENSORY REQUIREMENTS: Sitting
for up to 7 hours per day, 2 hours at a time. Frequently uses
fingers for typing, data entry, etc. Frequent use of hands.
Extensively uses mouse as a computer entry device. Uses upper
extremities to lift up to 10 pounds. Rarely stoops, bends, or
reaches above shoulder level. Hearing as it relates to normal
conversation. Seeing as it relates to general vision, peripheral
vision and near vision.EDUCATION: Bachelor's Degree in Nursing or
healthcare related field is required. Master's preferred.
Registered Professional Nurse with current license to practice in
the Commonwealth of Pennsylvania.TRAINING AND EXPERIENCE:Minimum of
5 years of recent full-time clinical care nursing experience as a
Registered Nurse. Experience preparing comprehensive written
reports and making effective training/education presentations.
Excellent project management skills.Please complete your
application using your full legal name and--current home address.
Be sure to--include--employment history for--the past seven (7)
years, including your present employer. Additionally, you
are--encouraged to upload a current resume, including all work
history, education, and/or certifications and--licenses, if
applicable. It is highly recommended that you create a profile at
the conclusion of submitting your first application. Thank you for
your interest in St. Luke's!!St. Luke's University Health Network
is an Equal Opportunity Employer. Founded in 1872, St. Luke's
University Health Network (SLUHN) is a fully integrated, regional,
non-profit network of more than 16,000 employees providing services
at 12 hospitals and 300+ outpatient sites. With annual net revenue
greater than $2 billion, the Network's service area includes 11
counties: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery,
Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren
and Hunterdon counties in New Jersey. Dedicated to advancing
medical education, St. Luke's is the preeminent teaching hospital
in central-eastern Pennsylvania. In partnership with Temple
University, St. Luke's created the Lehigh Valley's first and only
regional medical school campus. It also operates the nation's
longest continuously operating School of Nursing, established in
1884, and 38 fully accredited graduate medical educational programs
with 347 residents and fellows. St. Luke's is the only Lehigh
Valley-based health care system to earn Medicare's five- and
four-star ratings (the highest) for quality, efficiency and patient
satisfaction. St. Luke's is both a Leapfrog Group and Healthgrades
Top Hospital and a Newsweek World's Best Hospital. U.S. News &
World Report ranked St. Luke's #1 in the Lehigh Valley and #6 in
the state. Two of IBM Watson Health's 100 Top Hospitals are St.
Luke's hospitals. St. Luke's University Hospital has earned the 100
Top Major Teaching Hospital designation from IBM Watson Health
eight times total and six years in a row. St. Luke's has also been
cited by IBM Watson Health as a 50 Top Cardiovascular Program.
Utilizing the Epic electronic medical record (EMR) system for both
inpatient and outpatient services, the Network is a multi-year
recipient of the Most Wired award recognizing the breadth of the
SLUHN's information technology applications such as telehealth,
online scheduling and online pricing information. St. Luke's is
also recognized as one of the state's lowest cost providers.
Keywords: St. Luke's University Health Network, Allentown , Director Quality Management, Behavioral Health Service Line, Executive , Allentown, Pennsylvania
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