Desktop Support Engineer
Company: Hexaware Technologies
Location: Exton
Posted on: April 17, 2024
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Job Description:
Position: Desktop SupportLocation: Exton, PA Hiring: Fulltime
with Hexaware TechnologiesOffice Address: 300 Eagleview Blvd,
Exton, PA 19341JOB DESCRIPTION - DESKTOP SUPPORT ENGINEER The
Desktop Support Engineer role is to provide a point of contact for
end users to receive support and maintenance within the
organization's desktop computing environment. This includes
installing, diagnosing, repairing, maintaining, and upgrading all
hardware and equipment (including but not limited to PC, terminals,
printers) to ensure optimal workstation performance. The person
will also troubleshoot problem areas (in person, by telephone, or
via remote access) in a timely and accurate fashion, and provide
end-user assistance where required.Install, upgrade, support and
troubleshoot Windows 7, Windows 10, OSX and Microsoft Office 2007 -
2016 and any other authorized desktop applicationsInstall, upgrade,
support and troubleshoot for printers, computer hardware and any
other authorized peripheral equipmentPerforms general preventative
maintenance tasks on computers, laptops, printers and any other
authorized peripheral equipmentPerforms remedial repairs on
computers, laptops, printers and any other authorized peripheral
equipmentCustomize desktop hardware to meet user specifications and
site standardsPerforms work in compliance within specified warranty
requirementsReturns defective equipment/parts to maintenance
inventory, documents customer repairs, maintains and restocks
assigned parts inventory to insure proper spare parts levelsSafely
package equipment for branches and arrange for the transport of the
equipmentResponsible for monitoring, operating, managing,
troubleshooting and restoring to service any terminal service
client, personal computers (PC) or notebooks that has authorized
access to the networkWhen the restoration is beyond the scope of
the computers, laptops, printers and any other authorized
peripheral equipment the Desktop Support Administrator will
escalate the issue/problem to proper tier 3 support team
memberDevelop trends by monitoring and analyzing incoming calls,
problems and support requestsOperational:Dealing with hardware and
application support queries and issues reported to the Help Desk
and escalated to the Desktop Support TechnicianProvide user data
and application recoveryUse diagnostic tools to troubleshoot
problems associated with network connectivity, and workstation
hardware/softwareUse tools and methodologies to load, copy and
customize operating system configurations for deploymentFamiliarize
end users on basic software, hardware and peripheral device
operationTake ownership and responsibility of queries, issues and
problems assigned to the Desktop Support TeamWorks with vendor
support contacts to resolve technical issues within the desktop
environmentOperates within, enforces, and suggests modifications
and additions to desktop standards and guidelinesArranges for
and/or prepares equipment for shipping/receivingMaintains I.T.
records and tracking for area of responsibilityEnsures that
supported customer accurately completes the approved work request
with the date and time of submissionDevelop sound understanding of
IT operations and related applications and IT systems as well as
business related processes and proceduresDevelop technical
knowledge of each system within company profile and specialized
knowledge of certain nominated areasMaintain adequate knowledge of
operating systems and application software used to provide a high
level of supportMaintains and consistently demonstrates a general
knowledge of company guidelines, processes, practices and
proceduresCustomer FocusEnsure that there is sufficient support to
clients and provide friendly customer service.EXPERIENCE/KNOWLEDGE
& SKILLS:Excellent technical knowledge of pcs and desktop
hardware.Working technical knowledge of current protocols,
operating systems and standards.Ability to operate tools,
components and peripheral accessories.Microsoft Desktop Support
Technician an advantageImaging tools such as Norton Ghost, Windows
Deployment Service,etcWindows 7, Windows 10, Apple OSX, IOS and
Android OSMicrosoft Office 2007 - 2016 supportNetworking, TCP/IP
experienceWorking knowledge of SMS, Active Directory, Exchange
2007/2010 and remote control toolsRemote Network connections and
troubleshooting such as Citrix or VPN software.Basic Avaya VOIP
phones troubleshootingProfessional image and
groomingSelf-confidence and interpersonal skillsAnalytical and
problem solving skillsGood communication (both verbal and written)
skillsPlanning and organizing skillsGood administration management
skillsStrong listening skillsAble to operate effectively in a team
environment with both technical and non-technical team membersAble
to operate with minimal supervisionAble to manage time effectively,
set priorities appropriately, schedule callsAble to maintain
professional demeanor under stressAble to operate within customer
standard operating procedures
Keywords: Hexaware Technologies, Allentown , Desktop Support Engineer, Engineering , Exton, Pennsylvania
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