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Field Service Engineer-CNC

Company: Job Juncture
Location: Allentown
Posted on: November 22, 2020

Job Description:

Our client, a leading factory automation manufacturer, is seeking a Field Service Engineer-CNC supporting the New England territory. In this role, youll provide superior on-site product and application support to company customers. Additionally, you will be provided with a company vehicle and have the flexibility of working in your home office to support your assigned region.

Position Duties and Responsibilities:

Provide technical service and support to our customers, including: MTBs, dealers, and end-users, via:

On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems

In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time

Communicate with customers in e-mail, on-line chat and internal technical forums

Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used

Install components and solutions offered by company where knowledge of programming, calibrating, tuning, rebuilding and maintaining customers equipment in the field is being utilized

Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.

Present and sell customers our value added services (VAS) to help accomplish their goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.

Travel Requirements

50-80% travel based on customer demand, primarily within assigned region

Required Skills

BSEET or equivalent related experience

Strong CNC experience

Minimum of 3 years of experience in field service for industrial automation

Ability to sell value added services to customers

Knowledgeable on electrical and mechanical tools for machine repair

Mechanical aptitude

Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment

Ability to read and understand technical documentation: schematics, logic, procedures, etc.

Beneficial Education, Skills and Experience

Experience in Computerized Numeric Controls (CNC''s) products

Experience in motion controllers (AC and DC) and programmable logic controllers (PLC''s) a plus

Experience in field service a plus

Keywords: Job Juncture, Allentown , Field Service Engineer-CNC, Engineering , Allentown, Pennsylvania

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