OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor
Company: Metropolitan Transportation Authority
Location: Brooklyn
Posted on: April 2, 2026
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Job Description:
Description Position at New York City Transit Title: OCC Console
Train Dispatcher, Assistant Train Dispatcher and Train Service
Supervisor Opens: March 16, 2026 Closes: April 16 , 2026 Authority:
TA Department: Subways Division/Unit: Service Delivery/Operations
Control Center Reports to: Superintendent, Control Center, OCC
Location: Operations Control Center, Manhattan (Midtown) Hours of
Work: Various Responsibilities The Operations Control Center (OCC)
is recruiting for highly experienced and motivated Operating
Supervisors in the Department of Subways. Selected candidates will
be subject to a skills assessment evaluation. The OCC’s Console
Train Dispatchers (CTD) serve as the operation’s frontline, expert,
incident- management team. CTDs directly receive incoming
information, including emergency communications, from various
internal and external sources (e.g., field-based personnel),
analyze the information quickly, devise safety-critical
service-oriented solutions, and direct real-time decisions to
emergency responders for immediate implementation and disposition.
The goals are the safe resolution of reported incidents (e.g.,
mechanical failures, derailments, floods, fires, etc.) and resumed
customer service. Highly motivated and skilled CTDs, who
demonstrate a passion and commitment to performing the CTD function
with attention to detail, are absolutely critical to the success of
both the Subway Operation and New York City Transit at large. As
the OCC operates 24 hours/7 days a week, including weekends and
holidays, CTD’s will be required to work various days and tours.
These varying work assignments will be determined by the needs of
service. A CTD’s primary function is responding to incoming
communications (e.g., radio calls) from train crews, field
supervision, towers, and external agencies, providing incident
management oversight under the supervision of a Desk
Superintendent. During emergencies, OCC CTDs ensure the safety of
maintenance crews working on the roadbed as well as the safety and
security of customers and employees by directing inter- and
intra-agency personnel on emergency procedures and mitigating
service interruptions. They direct required emergency actions in
compliance with applicable rules, regulations, policies, and
procedures. They also conduct investigations on train delays and
prepare reports describing the incidents that occurred within their
area of responsibility. They cooperate with OCC-based Service
Delivery personnel, field-based Line Superintendents, Train Service
Supervisors, Train/Yard Dispatchers, and other Train Service
personnel during emergency incidents and supervise delay-management
efforts during unexpected service disruptions. CTDs may also be
assigned to a service-regulation job, as needed and at the
discretion of OCC management. Compensation Annual Base Salary
Assignment Differentials for Console Operator titles in the
Operations Control Center: Asst. TD (Console ) TD (Console) TSS
(Console) Entry Level $80,401 $5,115 $86,328 $3,617 $90,128 $2,478
2nd year $80,401 $10,230 $91,642 $3,617 $95,680 $2,478 3rd year
$80,401 $15,345 $102,268 $3,617 $106,786 $2,478 4th year $94,357
$20,460 $107,584 $7,233 $112,339 $2,478 Eligibility All NYCT
Assistant Train Dispatchers, Train Dispatchers and Train Service
Supervisors are eligible to apply. Desired Skills Comprehensive
knowledge of NYCT and Service Delivery rules, regulations,
policies, and procedures. Ability to work effectively in a fast-
paced, communications-heavy environment. Ability to manage multiple
responsibilities and tasks with superior attention to detail.
Familiarity with operations in Sub-divisions A, B and C. Strong
analytical, critical-thinking, and decision-making skills Excellent
verbal and written communication skills. Strong computer skills,
including comfort with learning new applications and programs.
Strong interpersonal skills, including the ability to provide clear
concise direction during major incidents. Other Information
Pursuant to the New York State Public Officers Law & the MTA Code
of Ethics, all employees who hold a policy making position must
file an Annual Statement of Financial Disclosure (FDS) with the NYS
Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity MTA and its subsidiary and affiliated
agencies are Equal Opportunity Employers, including with respect to
veteran status and individuals with disabilities. The MTA
encourages qualified applicants from diverse backgrounds,
experiences, and abilities, including military service members, to
apply.
Keywords: Metropolitan Transportation Authority, Allentown , OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor, Customer Service & Call Center , Brooklyn, Pennsylvania
