ESIS Customer Experience Operations Representative

Company: Chubb
Location: Philadelphia
Posted on: April 2, 2026

Job Description:

Description The primary responsibility of the Customer Experience Operations Representative is processing account renewals through various systems, ensuring the continuity of service to our clients is uninterrupted. The Customer Customer Experience Operations Representative will work with the Partnership Services group to ensure all account information is recorded properly in our database, maintaining accurate documentation and details for the claims team to utilize during the handling process. The assigned work will span all lines of business, processing varied program types. Qualifications Competencies: Self-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department’s team goals Accuracy – ability to process requests with minimal errors Excellent written and oral communication skills Excellent time management skills Ability to adapt to changing processes and procedures Ability to manage multiple priorities and be results oriented Excellent analytical and problem solving skills Willingness to learn, adapt, and grow Accepts accountability and demonstrates good business judgment Strong PC skills including proficiency in Microsoft Business Suite and Webex Education and Experience: College degree preferred and/or prior insurance/industry experience Knowledge of Salesforce system a plus Knowledge of EASE system a plus The pay range for the role is $40,700 to $69,300. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. ESIS , a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.

Keywords: Chubb, Allentown , ESIS Customer Experience Operations Representative, Customer Service & Call Center , Philadelphia, Pennsylvania