Beverage Systems Field Service Specialist

Company: Farmer Bros. USA
Location: Moonachie
Posted on: February 19, 2026

Job Description:

Job Description Job Description Join Revive Service & Restoration at Farmer Brothers Picture your day starting at 7:30 AM. You review the queue, load your service vehicle with the right parts, and head out to support cafes, restaurants, and workplaces across your territory. Some stops are proactive tune-ups; others are urgent fixes that keep beverage programs running. You wrap up by 4:30 PM most days, closing calls with precise documentation and clear communication to customers and the team. When your rotation comes up, you handle after-hours and weekend calls with the same calm, professional approach. Schedule & Coverage Typical hours: Monday–Friday, 7:30 AM – 4:30 PM On-call rotation required, including weekends Travel: Primarily within a ~100-mile radius; occasional regional trips What You’ll Handle Install, repair, remove, and commission coffee and beverage dispensing systems for a defined customer base. Complete both planned and unscheduled work: preventive maintenance, surveys, installations, and emergency service calls. Participate in equipment installation planning, scheduling, and on-site execution. Maintain van stock and spare parts within replenishment guidelines; reorder as needed. Own all service documentation: call closures, detailed work notes, accurate invoices, and collection of required customer signatures. Communicate promptly and clearly with customers and internal teams; relay customer feedback and requests. Meet service level agreements (SLAs) and prioritize tasks to align with expectations. What You Bring High school diploma or equivalent (required). 3 years of hands-on mechanical/technical experience (required). Foodservice background a plus. Preferred exposure to electrical, plumbing, HVAC, and multimeter-based troubleshooting. Valid driver’s license with a clean driving record. Willing and able to travel throughout a 100 mile radius. Ability to diagnose and resolve equipment issues efficiently. Capable of lifting up to 60 lbs frequently. Comfort managing both scheduled work and urgent break/fix calls, including PMs, surveys, and installs. How You Work Strong verbal and written communication; excellent customer service presence. Aligns with business goals and represents the brand professionally. Spots issues and opportunities quickly; applies new skills on the job. Practices active listening; collaborates effectively with managers and peers. Builds rapport and long-term customer relationships; identifies ways to grow the business. Uses sound judgment and decisive problem-solving. Works independently with minimal supervision while contributing to team objectives. Help us keep exceptional coffee and tea experiences flowing—one install, fix, and tune-up at a time.

Keywords: Farmer Bros. USA, Allentown , Beverage Systems Field Service Specialist, Customer Service & Call Center , Moonachie, Pennsylvania