Operations Admin I
Company: FedEx Ground
Location: Northampton
Posted on: April 8, 2021
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Job Description:
Auto req ID: 270283BR Position Type: Part time Employee Type:
Non-Exempt Job Summary Responsible for performing the clerical and
administrative functions for any or all hub and station operational
areas, including linehaul, records management, quality assurance
and customer service. Tends to damaged and incorrectly addressed
packages in a timely manner to optimize delivery time. Serves as a
customer's first line of contact for a variety of issues.Essential
Functions --- Provides clerical support to various management and
operational functions, including, but not limited to, photocopying,
filing, faxing, emailing and answering telephone--- Reviews,
researches and/or enters data in various systems to support
respective functional area--- Compiles data and provides various
regular and adhoc reports to management for review and
determination--- Serves as frontline customer service to receive,
solve and/or escalate customer inquiries and issues--- Assists
management with Business Control Self Assessment (BCSA) audit
activity by retrieving data and/or files for review--- Responsible
for records management tasks such as maintenance, destruction and
inventoryIn addition to the above essential functions, the
following functional area assignments have additional essential
functions as noted below:Additional Quality Assurance/Loss
Prevention essential functions:--- Supports ability for timely
delivery and mitigates loss and damage by performing address
searches/corrections through various sources and ensuring packages
are in good condition for the customer--- Prioritizes workflow to
maximize the number of packages that can be resolved and sent out
for delivery in the same day--- Ensures all packages receive
appropriate scan statuses. Inspects and handles hazardous material
damages as per policy. Ensures all loose product is accounted for
as per company policy--- Researches missing packages to understand
the root cause of scanning failures and compiles information on
disputed deliveries for management review--- Reviews and trends
loss and damaged claims filed to identify improperly charged claims
and brings to the attention of managementAdditional Linehaul
essential functions:--- Reviews and enters all Independent
Contractor (IC) settlement information into appropriate system to
ensure proper payments. Enters settlement adjustments as directed
by manager--- Compiles required documentation to establish and
maintain Department of Transportation (DOT)-required files.
Verifies timely log entry into system--- Enters all individual
vehicle mileage record information into the system and works with
ICs and Linehaul staff to rectify any issues--- Tracks a variety of
metrics, including the IC charge back program, complaints and
maintenance compliance and prepares weekly reports for management
review--- Serves as initial contact to receive IC inquiries or
issues relating to settlement, uniforms, decals, etc., to route to
management for appropriate resolutionMinimum Education --- High
School Diploma or GED requiredMinimum Experience --- Previous
clerical or customer service experience preferredRequired Skills,
Abilities and / or Licensure --- General business skills such as
typing; data entry and review; and use of phone, copier, and fax
--- Software skills, including use of Microsoft Office software and
web-based applications--- Customer service skills necessary to
effectively and professionally respond to requests--- Time
management, organizational and multi-tasking skills necessary to
work in a fast-paced environment, handling various tasks and
changing priorities, while maintaining a high attention to detail
and accuracy to achieve daily assignments and goalsAddress: 1000
Willowbrook Rd City: Northampton State: Pennsylvania Zip Code:
18067 Domicile Location: FXG-US/USA/P182/Lehigh Valley Hub EEO
Statement FedEx Ground is an equal opportunity / affirmative action
employer (Minorities/Females/Disability/Veterans) committed to a
diverse workforceSearch Engine Description: Administrative Supply
Chain & Logistics Warehouse & Distribution
Keywords: FedEx Ground, Allentown , Operations Admin I, Administration, Clerical , Northampton, Pennsylvania
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