Financial Center Supervisor I
Company: Disability Solutions
Location: Hershey
Posted on: April 19, 2024
Job Description:
Value PropositionOur values define us and our inspires us to Our
employees are the heart and soul of our company, and every success
we experience begins with them. Together we are committed to making
a positive impact in our We champion a culture of and We promote a
digitally enabled work environment to continuously enhance the
experience of our OverviewThis is a full-time career opportunity
(approximately 40 hours per week ) based out of our Cocoa Avenue
financial center in Hershey, PA. Must be available to be scheduled
around (no Sundays).The Financial Center Supervisor is responsible
for providing an exceptional Financial Center customer experience
by handling every customer need from service to sales with passion
and enthusiasm. Provide customers with a one stop experience
regarding their financial needs, by focusing on customer-centric
conversations to deepen relationships and become their trusted
advisor. Oversee the daily operational activities of the financial
center, coach employees toward achievement of team and individual
goals, and ensure sound compliance and risk measures are
maintained.Responsibilities
- Support all aspects of the Financial Center, including
individual and team performance, and compliance. Assist the
Financial Center Manager in building a high performing team through
employee selection, onboarding, coaching and performance
management.
- Drive proactive sales conversations through internal and
outbound interactions including outbound calling, inbound contact
center calls, appointment setting, and effective lobby
engagement.
- Manage risk by ensuring the FC team is in compliance with
applicable regulations and Fulton policy and procedure, while
demonstrating sound judgment within established limits.
- Utilize the CRM (Customer Relationship Management) system and
other resources to foster relationship building conversations with
customers and ensure a consistent approach to new customer
onboarding and expanding existing relationships. Resolve complex or
escalated customer inquiries.
- Provide ongoing support to customers regarding products and
services and account maintenance requests. Process teller
transactions and assist with operational activities as needed.
Maintain flexibility between performing the various aspects of the
role.
- Participate in off-site networking and community events.
- Leverage practical knowledge and understanding of digital
solutions and technology to support customers and solve
problems.QualificationsEducationHigh School Diploma or equivalent.
(Required)Associate Degree or the equivalent experience. Specialty:
business or other related. (Preferred)Experience2 or more years
related business or sales experience. (Required)1 or more years
supervisor or team leader. (Preferred)This role may perform other
job duties as assigned by the manager. Each employee of the
Organization, regardless of position, is accountable for reading,
understanding and acting on the contents of all Company-assigned
and/or job related Compliance Programs, regulations and policies
and procedures, as well as ensure that all Compliance Training
assignments are completed by established due dates. This includes
but is not limited to, understanding and identifying compliance
risks impacting their department(s), ensuring compliance with
applicable laws or regulations, and escalating compliance risks to
the appropriate level of management.Sponsorship StatementAs a
condition of employment, individuals must be authorized to work in
the United States without sponsorship for a work visa by Fulton
Bank currently or in the future.EEO StatementFulton Bank ("Fulton")
is an equal opportunity employer and is committed to providing
equal employment opportunity for all qualified persons. Fulton will
recruit, hire, train and promote persons in all job titles, and
ensure that all other personnel actions are administered, without
regard to race, color, religion, creed, sexual orientation,
national origin, citizenship, gender, gender identity, age, genetic
information, marital status, disability, covered veteran status, or
any other legally protected status. NMLSThis position may require
incumbent to be registered in the Nationwide Mortgage Licensing
System and Registry. Incumbents who are required to register will
be notified in writing.
Keywords: Disability Solutions, Allentown , Financial Center Supervisor I, Accounting, Auditing , Hershey, Pennsylvania
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