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Senior Director, Consumer Access

Company: St. Luke's University Health Network
Location: Allentown
Posted on: June 22, 2022

Job Description:

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Senior Director, Consumer Access, in collaboration with physician, nursing and administrative leaders, provides system level leadership, direction and overall administrative management of access and calls centers across the St. Luke's Network.
JOB DUTIES AND RESPONSIBILITIES:

  • Develops and oversees execution of access strategies to achieve organizational strategic and consumer engagement objectives
  • Provides network responsibility for the access and call centers which includes scheduling and call/service center operations
  • Responsible for establishing leading practice standards and partnering with key stakeholders to ensure implementation and adherence to new standards
  • Partners with relevant leadership in the development and monitoring of provider and ancillary capacity, including but not limited to
  • Providing guidance in identifying and implementing solutions to ensure operations are optimized to support capacity utilization, e.g., care team roles, hours of operation, staffing and workflows
  • Partners and actively collaborates with Revenue Cycle Leadership and Hospital Patient Access Directors to optimize front end and access related revenue cycle processes
  • Partners with Information Technology and Innovation to enable technology consumer access solutions
  • Partners with Patient Experience and to deepen the organization's understanding of consumer preferences and needs related to access and strengthen the consumer and service orientation of all physicians and staff involved in access activities
  • Partners with the Transfer Center leadership to ensure smooth transitions of care for patients accessing inpatient services via transfer
  • Develops annual budgets for areas of direct responsibility and is responsible for adherence to budgets and explanations of variances
    PHYSICAL AND SENSORY REQUIREMENTS:
    Requires sitting for up to seven hours per day, four hours at a time. - Standing for up to four hours per day, one hour at a time. - Requires occasional fingering, handling and twisting. - Occasionally requires lifting, carrying, pushing and pulling objects weighting up to 25 pounds. - Occasionally requires reaching above shoulder level. - Must have the ability to hear as it relates to normal conversation and to see as it relates to general vision.
    EDUCATION:
    Bachelor's Degree in Healthcare Administration, Business Administration, Finance, Accounting or equivalent degree related to position responsibilities. - Master's Degree preferred.
    TRAINING AND EXPERIENCE:
    Ten or more years of experience working in the areas of consumer/patient access, scheduling systems, service coordination, or call centers. Five or more years of Director level leadership experience in the areas of consumer access, scheduling systems, service coordination, or call centers. Five or more years working with omni-channel in a call center. Management of staff greater than 200. Demonstrated success in leading teams and ability to create, organize and execute programs that depend upon the participation and engagement of physicians and staff for their successful completion. Excels at influencing others without having direct authority of all aspects of decision-making. Displays original thinking and generates creative solutions. Please complete your application using your full legal name and -current home address. -Be sure to -include -employment history for -the past seven (7) years, including your present employer. - Additionally, you are -encouraged to upload a current resume, including all work history, education, and/or certifications and -licenses, if applicable. -It is highly recommended that you create a profile at the conclusion of submitting your first application. -Thank you for your interest in St. Luke's!!

Keywords: St. Luke's University Health Network, Allentown , Senior Director, Consumer Access, Accounting, Auditing , Allentown, Pennsylvania

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