Senior Infrastructure Support
Company: SunOpta
Location: Allentown
Posted on: April 25, 2024
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Job Description:
SunOpta Overview: SunOpta (Nasdaq:STKL) (TSX:SOY) is a
U.S.-based, global pioneer fueling the future of sustainable,
plant-based food and beverages. Founded nearly 50 years ago,
SunOpta manufactures organic and specialty products sold through
retail and foodservice channels. SunOpta operates as a manufacturer
for leading natural and private label brands, and also proudly
produces its own brands, including
SOWN -- ,
Dream -- and
West Life TM .Job Summary: Under minimal supervision, performs
remote and desk-side hardware and software support for end users of
PC-based systems throughout the organization. Trains end users in
the use of equipment and software.This position requires knowledge
of Windows 10 and Windows 11 and all applications/functions native
to the Windows operating system, understanding of TCP/IP and
Microsoft Networking, Microsoft Office 365, experience with
deployment and troubleshooting network and standalone printers,
iPhone, and Android based phones, Microsoft Surface tablets, and
iPad tablets. Requires basic knowledge of networking and server
equipment and operating systems to respond to support and break/fix
calls.Candidates will need to demonstrate initiative, strong
problem solving and troubleshooting skills, and the ability to work
in a team, while also assuming individual responsibility for their
work. The ideal candidate will be client-focused with excellent
interpersonal skills and comfortable in a dynamic, fast paced
environment. This position requires some physical labor.Essential
Functions of the Job:
Primary on-site problem triage, resolution, and recording. Ability
to image laptop and desktop computers using PXE boot.
Troubleshooting desktop related issues. Local infrastructure
support. Installs hardware and software including operating system
and office applications including unpacking new equipment;
installing and removing options in PC's; installing and configuring
software; performing backups of workstations; preparing equipment
for shipping; shipping equipment to remote sites; shutting down and
moving workstations; cleaning and refurbishing equipment.
Provides end user support and obtains technical support, as
required. Create and maintain technical documentation.
Administering corporate workstation assets by tracking computer
equipment using appropriate asset management database, tagging
equipment with asset tags, perform physical inventory, as
necessary. Provide end-user support by providing limited desk side
training in operating hardware and software.
Repair/upgrade all computer equipment to include troubleshoot and
fix problems on PC's, troubleshoot and fix problems on printers,
respond to Help Desk dispatch. Other duties, as
assigned.Supervisory Responsibilities:
None.Minimum Qualifications:
5 or more years relevant work experience. Able to lift and carry up
to 50 lbs. Excellent communication skills in a wide array of
situational settings. Strong organizational and prioritization
skills, detail-oriented, and strong interpersonal skills. Must be
available for escalations during an on-call rotation: nights,
weekends, and holidays; occasional travel to out-of-town locations
will be required. Possess excellent communication skills, both
written and oral, with both technical and non-technical users and
provide extensive attention to detail in the creation of technical
documentation. Experience supporting end users on Windows based
operating systems using the Microsoft 365 suite of
applications.Preferred Qualifications:
Experience with a call tracking system (ServiceNow is a plus). User
and Computer object administration in Microsoft Active Directory.
Experience with Microsoft Exchange and Microsoft Entra/Azure.
Experience with a Mobile Device Management (MDM) solution (Intune
is a plus). Knowledge of Microsoft Teams and Microsoft Teams
telephony. Knowledge of VMWare and Microsoft Hypervisor. Experience
with Cisco Meraki cameras and networking equipment. Experience with
TeamViewer for remote computer management.Knowledge and Skills:
Demonstrated Ability to Learn Quickly using Google or Technical
Manuals.
Excellent Customer Service skills (Good with people at all skill
levels).
Excellent knowledge/troubleshooting of Windows 10 and Windows 11
operating systems, network printing, Microsoft Office applications,
experience with Microsoft Active Directory.
Broad Knowledge of PC, Networking, and Server software and
hardware. A proven ability to troubleshoot complex technical issues
in a timely manner.Additional Considerations:
Travel Expectation: Up to 15%. Location: This position will be at
the SunOpta Plant in Allentown, PA. Relocation or international
remote working arrangements (outside of the US) will not be
considered.Work Environment/Physical Demands: Approximately 60% of
the work is performed in an office environment. 40% of work may
involve being in the agricultural or manufacturing
environment.Please note this job description is not designed to
cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time,
with or without notice.AN EQUAL OPPORTUNITY EMPLOYER EOE
M/W/VET/DISABLED
Keywords: SunOpta, Allentown , Senior Infrastructure Support, Other , Allentown, Pennsylvania
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