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Customer Service Representative

Company: Ferguson Construction LLC
Location: Mid City West
Posted on: March 20, 2017

Job Description:

You will handle incoming calls and have administrative duties while ensuring an exceptional customer experience! Essential Functions: Available to work a variety of shifts, including days, evenings, nights and weekends. Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing. Attention to detail including recognizing and resolving documentation errors. Process over, short and damaged freight and related documentation for customer resolution. Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions. Properly bill shipments pursuant to applicable tariffs and pricing agreements. Safely walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery. Prompt, daily attendance at assigned work location. Perform other duties as assigned. Knowledge, Skills and Abilities: Excellent time management, organizational and multi-tasking skills. Previous customer service experience. Transportation experience is a plus. Strong computer, typing and 10-key skills Proficient with Microsoft Office Suite (Excel, Word, and Outlook). Excellent written and verbal communication skills. Ability to work independently and/or in a team environment.

Keywords: Ferguson Construction LLC, Allentown, Customer Service Representative, Customer Service & Call Center, Mid City West, Pennsylvania

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